Yep, on our Cool Energy unit the main pump is under PWM control based on in-out Delta as far as I can see. Min, max, and startup speed are all configurable though.
I hate to say it but... there's a global pandemic thingy. Administrative and physical processes have ground to a halt in all sorts of ways- a friend's 12yo daughter recently waited five months for an Urgent cancer investigation. It's a grand excuse this COVID but even when it's not an excuse it slows things down to walk-ing-in-custard speed.
If actual rules are being broken then sock it to them with the full force of legality or enforcement. Else (sorry) you're gona have to "suck it up @ToughButterCup" just like the rest of us?
we had an "industrial" segment in my Industrial Physics and Microcomputing course at Napier. One day a week at the Jewel& Esk vocational college. I've a tap wrench, a toolbox, and some random PCBs to show for it...
If a TF supplier doesn't have the flexibility to give you what you want, you want a different supplier. Whilst everyone has their standard packages, I had no problem getting pricing on options to suit my requirements...
metals warp with heat, it's what they do. But a stove that's uncontrollable is obviously getting air from somewhere it shouldn't. Are there any "fixed" apertures with screw adjustment? Is there a thermostat and has it's calibration been checked? Does the door need a new rope?