Openreach new fibre connection

[flanagaj]

Does anyone have any experience with Openreach, eg, getting a new connection to your property.   I registered with the developer portal, uploaded a site plan .... I then received a call from an Indian call centre telling me that they have been unable to locate my site (no idea how) or the planning grant.  I then simply received an email telling me that my application had been cancelled.

Should I be going through a third party for getting my connection, or did others do exactly what I have been trying to do?
 

When I login to the developer portal, the registration has vanished and there is absolutely no evidence that I ever submitted one.

Edited Tuesday at 06:54 by flanagaj

[nod]

Been there TWICE We where told that no fibre was available in our area Even though the poll that supplied both neighbors is in front of our build Got there in the end 11 months 

The problem is that you speak to someone different each time and have to start all over again 

[torre]

It seems to depend very much on who you speak to. We also had to re-register. The quotes seem a bit arbitrary too - first quote we had for an urban infill plot was over £4500. This was between two properties that each already had fibre to the home from a pole just across the road! (If your quotes are above £2k building control can't require you to install)

[Russell griffiths]

Starlink dish, your build will be 50% up before bt get to you. 

[flanagaj]

19 minutes ago, Russell griffiths said:

Starlink dish, your build will be 50% up before bt get to you. 

You have maybe just become a life saver with that reply!  I didn't even consider that option and will potentially mean we can move into our static onsite.  I work remotely, so need data connectivity and 4G /5G is not existent on site.

[Alan Ambrose]

Yeah, although it should have been the simplest install with a pole in the verge outside boasting fibre - OR are the slowest of all our utilities. They don't even seem to have any kind of scheduling system: I've heard 'I should have some news next week' about a dozen times now.

 

UKPN are the most cumbersome - the scale of the resources they waste is impressive.

[BotusBuild]

Summary if you dont want to read it all - contact EE to request new broadband, let them deal with Openreach.

 

I applied to the broadband supplier, Plusnet first but then switched to EE.

Both were told it is a new build. I provided postal and What3Words addresses. In both instances, an Openreach dork(s) came out to survey which in both cases involved me telling them where the relevant pole was already, where they needed to install a new pole, where they would be putting the box on the outside, and the inside, which conduit they would use, and I would trench from the base of the new pole to the house.

Plusnet wanted to pass on over £1100 of Openreach install fees, so I took some advise from the site and applied to EE instead who are covering the Openreach fees. I will be paying the £20-something per month for 2 years for broadband.

See this thread for more details

https://forum.buildhub.org.uk/topic/44113-openreach-taking-the-proverbial-for-tree-lopping/

 

Edited Tuesday at 18:49 by BotusBuild
Added thread link