craig

Then there is a seriously issue with the window being sourced.

You’ll find it hard to get, I know I’ll supply it but the entire wood frame is unfinished and we won’t warranty the product as a result of it not being factory finished.

That’s not what @jack was saying though but I do get where you are coming from.

To be honest, I don’t know what it means either @jack but water of a ducks back tbh. I can confidently say I have not touted for business here, if that is what he is insinuating with the “lol” reply. It has me confused.

You don’t have to, it’s about the guarantee. We’re the same, lack of maintenance can/will void warranty/guarantee. Don’t look after the product, then why should a guarantee be valid?

For it to be a fire escape window, you need to have a clear opening of 0.33m2, and the window needs to be a minimum of 450 width, 450 height. I don't know of a mechanism that will allow that, on the window in question to achieve the requirements. You'll need to speak with your BCO to see what he expects/wants you to do.

Depends, need to see what it looks like. Picture or detail would be great but he’s probably right.

Do not go for tilt and slide, UK people cannot operate them and will require numerous call outs due to incorrect use. We do not supply them anymore and haven’t for 10 years, they’re more hassle than they are worth.

They’re referred to as balcony window/doors. You cannot have them as doors as you can’t multipoint lock. You can however have a window cill or a door threshold but you can only have a lockable or non-locking. Mostly referred to as a french window / door with a flying mullion. Widely available from European manufacturers.

The guy is an idiot, I'm happy for you to say I said so.

Yes, I do expect him or her to accept it. The EN number is not in German and accepted by all BCOs up and down the country, a translated copy was also sent. I’m not 🤬 stupid.

Bottom line, BCO will be supplied with another email confirming glass conforms, documentation supplied again and specific calc performed and then he has nothing to cry about. He’s probably not that helpful because it’s in German but it’s clear from the certificate tbh, and he should know the EN codes.

To be fair, you do get what you pay for. Spectrum are very knowledgable at what they do, very focused and well versed. Known them for years, I admire what they have accomplished.

You’re missing what is being said. I’am the supplier, the relevant documentation confirming relevant information “has” been supplied.

Ask him to call or email me clarifying what he wants.

Spectrum are a really good company and know what they are doing. I’d recommend them.

It is but is also a job the BCO should be checking. I’am that supplier in this instance and it has been supplied but appears they still want more.

As I mentioned on a call to you a coupke of weeks back, tell the BCO to do his/her job and check the glazing. They’ve also had the performance declaration and glazing document supplied. What is it they expect to be supplied now?

Thanks @Thorfun but I was more interested to see where they are located as like with everything else (including ourselves) there is the good and the bad and they ain't all bad some are really excellent. I'd happily give a recommendation based on location for Internorm supplier.

Where are you based?

No. It’s just a hassle and cost without any guarantee of a positive outcome. I’d personally fight it just to get a win but I’d piss everyone off in the process (including the wife) but that’s me being a cantankerous git. I’d then get a told you so from the wife at the end of the process. Bite the bullet and do it yourself.

Double/tripled glazed unit? Soudal Silirub 2 low modulus as it doesn’t react with the hot melt (material bonding glazing unit).

The certified install process via Certass, Fensa and the likes isn’t worth the paper it’s written on. It’s a self certification process that the windows/doors have been “installed” according to building regs. i.e the correct glass has been used etc. GGF guidelines are just that, guidelines, there is no set industry standard that “must” be followed and there is no regs about what material is used to insulate between the wall and the window. Actually no requirement for it at all. Just a recommendation. However, that’s a shocking install going by the pictures but it’s generally not the trade that most of us here will have experience with. I would recommended an independent surveyor is paid for to put a report together if you wish to take this further. They may have used a compriband but looks like just sealant. They should have used expanding foam sealant as a bare minimum.

Can I counter this by saying that the responsibility for the survey lays squarely at the suppliers feet. Their measurements and unless based on incorrect information being supplied, their fault. There is a reasonable claim that these can be made good but they do need to accept some responsibility & @ggc on the options of making good and the supplier paying towards the costs.

Sh!te, get an independent surveyor. They're Scottish suppliers/installers, they "should" know 90% of everything in Scotland goes in behind the ingo (check reveal). That tells you everything you need to know. He is of course correct. Stand your ground, they're obviously not accepting responsibility or saying we've ****ed up, these are the options available and our preferred solution is x. Is this acceptable?