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Found 1 result

  1. Pete

    Internorm

    Just thought I would put this out there as it beggars belief. Our continuing window saga goes on with the exchange of a faulty glass unit from the initial install which had a dropped glazing bar during manufacture and this was evident when you looked out of the window. The reason for the post is when the window was installed it was mean't to have a solar coating to reduce the heat from the sun as it is South facing and I was convinced it was either not working or was put in the wrong way round. Internorm assured me this was not the case and all was correct with the window. I waited for the new glass unit to arrive and made sure it was made to the correct spec from our install and I was assured it would be. The technical manager with Internorm had assured me that it did not matter which way round the window is put in as the solar coating is on the inside of both exterior panes so it worked regardless of orientation. (Do we have an idea where this is heading.) The new glass unit was replaced, by a different company as our original Internorm dealer now no longer works with Internorm. So to put you in the picture, we have 5 South facing windows and the unit that was replaced was part of a sliding door consisting of two units and another window approx two metres away ( all South facing). So when the sun did come out I could put both hands on to a glass unit, each one different but adjacent to one another and you could physically feel the difference between the two surfaces. I contacted the technical manager and he assured me again that there was nothing wrong and it could be the sun bouncing round the room and creating different angles within the room, or the sun was at a different angle to each of the windows and after all it did not matter as the coating is as above. Time went on and I thought I will purchase some fish tank thermometers and low and behold, I put one on each South facing window including the two on the roof terrace and the four original windows where all within a degree of each other but the replaced glass unit was always reading 8 to 9 degrees higher. I then sent the Internorm technical manager the results of my experiment and he sent me an email back confirming that indeed the glass unit is indeed installed the wrong way round and said he was sorry that the new window company had installed it the wrong way round!! I was absolutely speechless, this is on top of our window installation taking over twelve months and we are still waiting for an outstanding trim to turn up. At no point did the technical manager check the spec on our windows after all the previous correspondence and now he is blaming the new window company. When I advised this tech manager that I would be seeking compensation he informed me that he did not deal with this side of things and I would need to speak with the area manager who came out to our site back in April to see what all the problems where has now decided to ignore numerous phone calls, voicemails and numerous emails including Whats app messages. I have sent loads of emails to Internorm over the last twelve months , always including the MD and he has never replied to what has been an absolute shambles of an installation between the installation company and Internorm.