newhome Posted August 13, 2018 Share Posted August 13, 2018 Seems like plumbing issues follow me around ?. Have arrived to see my mother who says her hot water stopped working yesterday and the ‘light was flashing’ apparently so she pressed reset but still no hot water. Called out her normal handyman and he repressurised it but still no hot water and says she needs a plumber. Normal plumber is on holiday. Is it definitely a job for a plumber or can I fiddle with it? Boiling kettles to wash sounds like a joy! ? Link to comment Share on other sites More sharing options...
Carrerahill Posted August 13, 2018 Share Posted August 13, 2018 (edited) Not necessarily a plumber only job - could just need reset for example. Why did it stop working is the question - it may just have gone into lock-out. The light on these will usually flash a sequence or colour to indicate the fault and display a letter or number in the temp gauge like F1 or something. I have seen this boilers bigger brother go into lockout for a low pressure issue - cycling the main power with a 30 second pause sorted it, other issues can be high pressure, over temp, flue issues etc. If the manual is in the front panel then the faults should be listed. Edited August 13, 2018 by Carrerahill 1 Link to comment Share on other sites More sharing options...
Nickfromwales Posted August 13, 2018 Share Posted August 13, 2018 (edited) Does central heating work ? If so that eliminates; fan gas valve air switch and part eliminates the PCB. If no central heating and no hot water then first check is; does the fan spin and blow air out of the flue? Remeber you'll have to reset the boiler every time to check operation and as it is a stinking WB you'll have to wait a long time for it to do self-diagnostic each time. Give me a Baxi or a Vaillant any day. Edited August 13, 2018 by Nickfromwales Edited to make sense. Eating my ham and cheese roll whilst typing and the roll has priority. 1 Link to comment Share on other sites More sharing options...
Alexphd1 Posted August 13, 2018 Share Posted August 13, 2018 Does the jnr have a self diagnostic every time you reset or switch off/on power? Link to comment Share on other sites More sharing options...
newhome Posted August 13, 2018 Author Share Posted August 13, 2018 Thanks all. Doesn’t look like the CH works either. I’ve switched the clock thing to on then I powered it off, switched it back on, all the lights come on, then go off apart from the blue one. After a while the blue light starts flashing fast and that’s where it stays. All other lights are off. Gas hob works fine. Link to comment Share on other sites More sharing options...
newhome Posted August 13, 2018 Author Share Posted August 13, 2018 38 minutes ago, Alexphd1 said: Does the jnr have a self diagnostic every time you reset or switch off/on power? Sounds like it does something. Not sure what. Link to comment Share on other sites More sharing options...
PeterW Posted August 13, 2018 Share Posted August 13, 2018 Assume you’ve tried the reset button ..?? Link to comment Share on other sites More sharing options...
newhome Posted August 13, 2018 Author Share Posted August 13, 2018 3 minutes ago, PeterW said: Assume you’ve tried the reset button ..?? Lol yes, several times. Same result. All lights come on, everything goes out except the blue one and eventually blue light fast flashes after 20 - 30 seconds. Link to comment Share on other sites More sharing options...
AliMcLeod Posted August 13, 2018 Share Posted August 13, 2018 Does the light beside the flame symbol ever come on? That indicates the gas burner is on (I have a larger WB Greenstar boiler - beefier version of this). When you turn the timer so it should switch on, does it do anything to suggest its coming to life? Any noises? The spanner button is the service button but my user manual does not give any instructions for that - it must be in the secret manual only gas accredited folks get. 1 Link to comment Share on other sites More sharing options...
AliMcLeod Posted August 13, 2018 Share Posted August 13, 2018 (edited) This is what the manual for the boiler says: In the event of a fault, the reset button will flash once per second and the blue mains indicator light will flash. 1. To reset the boiler press the reset button for approximately five seconds. When the boiler resets the reset button will no longer be illuminated. 2. The mains indicator will no longer be flashing. If the fault remains and cannot be cleared by pressing the reset button, contact Worcester, Bosch Group for assistance. Unless one of the experts here can think of something, I fear a service call might be required. There's a few YouTube videos with the same problem too. Here's one: Google "greenstar 24i flashing blue" to see more. Edited August 13, 2018 by AliMcLeod 1 Link to comment Share on other sites More sharing options...
newhome Posted August 13, 2018 Author Share Posted August 13, 2018 The light by the flame only comes on when the boiler resets and all lights come on. Other than that it’s off as are all the lights apart from the blue one. The reset button doesn’t flash indicating that a reset is required. I checked under the stairs that she hadn’t knocked the gas off but that looks ok. I think I’m out of ideas tbh. Plumber supposed to be ringing back .... Driven 400 miles, sitting in a cupboard, no hot water. I’m a bloody jinx! ? Link to comment Share on other sites More sharing options...
newhome Posted August 13, 2018 Author Share Posted August 13, 2018 There is a magnafilter thingy but I haven’t touched that. Water hardness circa 230 here I found out yesterday. Link to comment Share on other sites More sharing options...
newhome Posted August 16, 2018 Author Share Posted August 16, 2018 So the plumber let my mother down on Tuesday after we waited in all day but came this morning. Unfortunately I’m not there now. Apparently he looked at it, charged her £80 for the callout and said she needed a new boiler. He can fit one tomorrow if she pays £1800 which she has agreed to. He didn’t tell her what was wrong with it and it’s only about 5 years old. That sounds a bit suspect to me. Is that really the going rate to take a boiler off the wall and replace it, and how come he can suddenly arrive with a new boiler by tomorrow? She says he is on the Checkatrade leaflet so must be ok ? Link to comment Share on other sites More sharing options...
ProDave Posted August 16, 2018 Share Posted August 16, 2018 I am in the wrong trade. I wish I had the brass neck to charge someone £80 just to tell them the old boiler is knackered. Link to comment Share on other sites More sharing options...
HerbJ Posted August 16, 2018 Share Posted August 16, 2018 (edited) Don't know what to say that is any great help or comfort! There is only so much you can do, when you live at the other end of the country and have a full time career.. It seems that this plumber has taken advantage of her, even if the boiler does actually require replacement, - though you never know if there has been no report or discussion! The one thing that does need checking is confirmation of what boiler he is fitting as a replacement - that is, brand new with a full manufacturers warranty etc, and, importantly, that it is a direct replacement to meet the system load requirements. I know what you are going through. We had similar issues with my mother in law, before she passed away.. She would pay all bills as soon as they arrived, without checking and thought all tradesman could be trusted implicitly. We didn't live so far away as you and normally managed to get control before she got too deep into anything, sometime reversing agreements she had made. Edited August 16, 2018 by HerbJ 1 Link to comment Share on other sites More sharing options...
newhome Posted August 16, 2018 Author Share Posted August 16, 2018 I’m at my brother’s at present only half an hour away. He’s thrown a fit and we’re now on our way down there so he can have a look. God knows why she didn’t call this morning after she agreed to have it done. Link to comment Share on other sites More sharing options...
Mr Punter Posted August 16, 2018 Share Posted August 16, 2018 1 hour ago, newhome said: it’s only about 5 years old If it is less than 5 years old it may still be under guarantee. Phone the "engineer" and ask what he thinks is broken beyond economic repair. Link to comment Share on other sites More sharing options...
Ferdinand Posted August 16, 2018 Share Posted August 16, 2018 (edited) 1 hour ago, newhome said: So the plumber let my mother down on Tuesday after we waited in all day but came this morning. Unfortunately I’m not there now. Apparently he looked at it, charged her £80 for the callout and said she needed a new boiler. He can fit one tomorrow if she pays £1800 which she has agreed to. He didn’t tell her what was wrong with it and it’s only about 5 years old. That sounds a bit suspect to me. Is that really the going rate to take a boiler off the wall and replace it, and how come he can suddenly arrive with a new boiler by tomorrow? She says he is on the Checkatrade leaflet so must be ok ? £1800 is not outrageous nor the cheapest for a Bosch replacement. Probably OK for Timbuctoo at short notice if the job is done well. Phone up Bosch with the Serial No, as sometimes they did long-term warranties which may have been 5 years or more. F Edited August 16, 2018 by Ferdinand Link to comment Share on other sites More sharing options...
PeterW Posted August 16, 2018 Share Posted August 16, 2018 18 minutes ago, Ferdinand said: £1800 is not outrageous nor the cheapest for a Bosch replacement. Yes it is ..!! Can pick up a Greenstar 25i for £900 inc VAT and it’s the same size, pipework layout and connections as the one it’s replacing. Its a days job to fit it, even if you powerflush (which is easy with the old one off the wall) so £900 for a days work is a little excessive ... @newhome these are prone to circuit board faults - £60 to £100 for the board depending on where it’s from and 15 mins to fit 1 Link to comment Share on other sites More sharing options...
DavidFrancis Posted August 16, 2018 Share Posted August 16, 2018 I've spoken to the WB technical support quite a few times and they've always been helpful: 0330 123 3366 1 Link to comment Share on other sites More sharing options...
newhome Posted August 16, 2018 Author Share Posted August 16, 2018 Thanks all. Plumber said that it was full of water probably from water getting into the flue as ‘we’ve had a lot of rain recently’. Have we? There was a tiny tiny bit of water in it but we struggled to see it TBH. Anyway it was my brother’s friend who fitted it but he’s on holiday so another one of his friend’s is going to look tomorrow. If it needs a new boiler then sobeit but it definitely feels worth getting a second opinion. Link to comment Share on other sites More sharing options...
newhome Posted August 16, 2018 Author Share Posted August 16, 2018 Oh and his advert said no callout charge! PMSL! Link to comment Share on other sites More sharing options...
PeterW Posted August 16, 2018 Share Posted August 16, 2018 If the flue fills with water it drains out of the condensate pipe ... it’s designed to do that ... 2 Link to comment Share on other sites More sharing options...
Hecateh Posted August 16, 2018 Share Posted August 16, 2018 I suspect this is one guy who will regret trying to rip off this particular elder Link to comment Share on other sites More sharing options...
newhome Posted August 16, 2018 Author Share Posted August 16, 2018 3 minutes ago, Hecateh said: I suspect this is one guy who will regret trying to rip off this particular elder He’s probably onto the next job already and we haven’t ascertained whether it needs a boiler replacement yet. If it does then I guess it’s not too bad but it seems a bit suspect just now. Link to comment Share on other sites More sharing options...
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