Kitchen smell transfer via MVHR fresh air vents

[Russdl]

Can you reject it under the sale of goods act as ‘…not being of merchantable quality…’?  

[JohnMo]

I was thinking "not fit for purpose" it's not a ventilation unit as required by building regulations. So therefore not compliant with BR or manufacturer installation instructions.

 

Several reasons as you have detailed before, recirculation of smells, high humidity etc.

[Jolo]

Exactly right @Russdl and @JohnMo!

 

I've gotten a template letter from the government's consumer authority, and I'm going to send it shortly.

 

It gives them two weeks to repair or replace it, and if that doesn't happen then I can terminate the purchase agreement unilaterally and they have to give me the money back.

 

I'd really prefer that it didn't have to come to this, but I don't see any other option as nothing is happening.

[Russdl]

19 minutes ago, Jolo said:

and I'm going to send it shortly.

Hopefully that will be sufficient to concentrate their minds. Good luck. 

[Mike]

6 hours ago, Jolo said:

On 20/11/2025 at 13:43, torre said:

You mentioned a smoke test earlier, has this been done? It sounds the obvious next step.

Not yet!

Why not get some smoke pellets & test it yourself? Take a video of of any problems. And disable your smoke detectors...

[Jolo]

15 hours ago, Mike said:

Why not get some smoke pellets & test it yourself? Take a video of of any problems. And disable your smoke detectors...

 

I might try this, though I'm not sure if it will hurry Brink up at all. I feel like I've dotted every i and crossed every t, and asked here and elsewhere to test my sanity!