Nickfromwales

AndyT ( Andy Trewin ) formerly of Sunamp

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Hi all.

Just a heads up, that member @AndyT has announced his retirement from Sunamp, and is now no longer with the company. 

I am going to meet up with Andy soon for a social visit and will ask if he wishes to remain on Buildhub as a private member, but in the meantime please do not call on him for SA related questions as you will not receive an answer. 

I'll update on Andy's wishes as and when I get to speak to him. 

Best wishes to him for a long and enjoyable retirement. 

 

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Yes indeed, I hope Andy has a long and happy retirement.

 

What he needs now is a retirement ‘project’, tell him we’re more than happy to help him find a plot and our self build advice is free!

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Good luck to him. Met him at at BuildIt.

 

As an aside do Sunamp do anything / offer their products on the Continent as in France etc?

Edited by Onoff

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Happy retirement. I join the SunAmp club when mine arrives tomorrow. Think it's the first in the Republic of Ireland.

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36 minutes ago, Dudda said:

Happy retirement. I join the SunAmp club when mine arrives tomorrow. Think it's the first in the Republic of Ireland.

Could you perhaps update with regards to how your getting the SA units 'signed off' as member @mike2016 is struggling, ( more with his architect the with SA I imagine :/ ).

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39 minutes ago, Onoff said:

As an aside do Sunamp do anything / offer their products on the Continent as in France etc?

I'll just check with And................FECK. 

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Who’s  his replacement, we need a name, an email and phone number.!

 

1 hour ago, Onoff said:

As an aside do Sunamp do anything / offer their products on the Continent as in France etc?

I would have thought you just order one in the usual any and then take it with you to France!

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2 hours ago, Onoff said:

As an aside do Sunamp do anything / offer their products on the Continent as in France etc?

1 hour ago, Nickfromwales said:

I'll just check with And................FECK. 

For me they arranged international shipping. I presume the same would apply to France.

 

1 hour ago, Nickfromwales said:

Could you perhaps update with regards to how your getting the SA units 'signed off' as member @mike2016 is struggling, ( more with his architect the with SA I imagine :/ ).

Its a house refurbishment so don't have to comply with new energy regulations. Also as an architect I can sign off anything I want on my own house.

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2 hours ago, Dudda said:

 I join the SunAmp club when mine arrives tomorrow. Think it's the first in the Republic of Ireland.

 

My second one arrives today, replacing the original, almost pre-production, Sunamp PV that's been working very well for the past couple of years or so.  No real need to change it, other than I wanted the greater capacity of the UniQ 9, plus the agreement I had with Sunamp was always that they would like to do an "autopsy" on the cells in my original one, hence the swap.

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1 hour ago, Triassic said:

Who’s  his replacement, we need a name, an email and phone number.!

I found out about 2 weeks ago that Andy had retired as I had been in discussion with him about a UniQ 9.

Since then I have called Sunamp 4 times now to be told that someone is looking at it & would call me back & no one ever has.

I just tried chasing again to be told that he is now on holiday.

If that is the kind of service on offer I have decided to forget it & go with something else.

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On 19/09/2018 at 12:03, Moira Niedzwiecka said:

If that is the kind of service on offer I have decided to forget it & go with something else.

 

It’s so easy to lose sight of your customers when you're expanding a business. Let’s hope the MD, Andrew Bissell, picks up on this problem soon and appoints a replacement for AndyT.

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1 hour ago, Moira Niedzwiecka said:

I found out about 2 weeks ago that Andy had retired as I had been in discussion with him about a UniQ 9.

Since then I have called Sunamp 4 times now to be told that someone is looking at it & would call me back & no one ever has.

I just tried chasing again to be told that he is now on holiday.

If that is the kind of service on offer I have decided to forget it & go with something else.

No defence to SA here, but the unit is worth the effort imo. 

They need a new ambassador SOON as I’m also struggling to get any sense. :( 

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I dealt with Joan Pisanek who was helpful. Obviously don't want to post contact details publicly but if you ring SunAmp and ask for the direct contact number or email that will work.

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On 19/09/2018 at 09:34, Onoff said:

Good luck to him. Met him at at BuildIt.

 

As an aside do Sunamp do anything / offer their products on the Continent as in France etc?

I know that they are busy in at least one European country on linking up with a local company to start marketing/distributing. But that was not in France (although they may well have something happening there too, who knows). I do have a business contact I can pass onto anyone who wants more info - just PM me.

 

Shame about Andy leaving us here - hope a replacement is found soon. I did already find that they were somewhat under-resourced.

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Just got this email from Sunamp. Looks like they're appointing local distributors/installers? 

 

"You were recently in contact with our Sales Specialist, Andy Trewin, who has now retired.

 

Andy had submitted you a quote - please find this attached.  Is this something you are still interested in?

 

Please let us know and if so we would be happy to pass on your details to one of our distributor/installer partners in your area."

 

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According to Sunamp a local partner has been appointed, EcoPartners. I’ll have to look them up! I wonder how much experience they have?

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On 09/10/2018 at 20:43, Dreadnaught said:

Yes, those ar3 they.

 

spotted this interesting quote from Founder of Sunamp, made we wonder if the price maybe coming down?

 

“And now, with Sunamp’s third generation UniQ Heat Battery, production costs have been dramatically reduced – putting this game-changing technology within reach of millions of consumers. “We think we are at the same moment, in our industry, where the TV and computer display market was at the start of the switch to LCD flat-screens.

 

“We view ourselves as a disrupter. To us, the traditional water cylinder is the bulky old CRT (cathode ray tube) television. The UniQ heat battery is the LCD at-panel at the moment when, ‘whoosh’, the price tumbled and no-one wanted a CRT anymore.”

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With the additional benefit of no hugely over-complicated installation, associated paraphernalia, and no need to have a G3 annual inspection for life. 

Pretty damn fine, from both a plumbers and an owners PoV. 👌

 

 

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1 hour ago, Nickfromwales said:

and no need to have a G3 annual inspection for life. 

 

What’s life in terms of a Sunamp? 

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19 minutes ago, newhome said:

 

What’s life in terms of a Sunamp? 

 

From their accelerated testing I believe they are suggesting over 25 years life, perhaps more, as they aren't seeing any significant degradation so far.  My old Sunamp PV (from 2015) is going back to Sunamp for analysis today, so they can get another benchmark for probable life.  There's nothing at all wrong with it, it's still working just as it did when I first installed it, but I liked the idea of having a lot more DHW capacity (well over 9 kWh from the UniQ, versus 4.5 kWh from the pre-production Sunamp PV that we had).  We've now got enough DHW capacity to last a couple of days, so if we get a cloudy day it won't matter too much, and I can reduce the grid boost usage.

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1 hour ago, JSHarris said:

We've now got enough DHW capacity to last a couple of days, so if we get a cloudy day it won't matter too much, and I can reduce the grid boost usage.

Exactly the ethos I’ve been applying to some installs, eg over size at the outset to take full advantage of PV when available and still have heat energy stored and available for when it’s not. This wouldn’t be possible with a traditional UVC or TS because the standing losses would be significantly higher. 

The PCM will probably outlive it’s owner tbh, given the data available. 

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42 minutes ago, Nickfromwales said:

This wouldn’t be possible with a traditional UVC or TS because the standing losses would be significantly higher. 

 

My TS is ok for about 24 hours then it needs to reheat. Even 24 hours is pushing it where showering is concerned but it retains enough heat to run the UFH. Couldn’t get near 2 days out of it. 

 

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3 minutes ago, newhome said:

 

My TS is ok for about 24 hours then it needs to reheat. Even 24 hours is pushing it where showering is concerned but it retains enough heat to run the UFH. Couldn’t get near 2 days out of it. 

 

 

The PCM in a Sunamp will hold a thermal charge for days, as it doesn't store heat as heat, as such.  As an illustration, I disconnected the electrical side of our old Sunamp PV on a Friday afternoon, then went away and didn't disconnect the plumbing side until the Monday.  Before disconnecting it I decided to just run off some hot water, to be sure it had discharged, and had to wait half an hour with the hot tap running before it ran cold.  At a guess I'd say it was still around 2/3rds charged after around 70 hours since the last heat input.

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