JamesP Posted April 10, 2018 Share Posted April 10, 2018 Advice appreciated. Doors and windows installed and a few scars to resolve. Doors and windows are Kastrup and the the 4m slider is Internorm. All 3G. Firstly, the glass in one of the windows appears to have roller marks about 150mm wide down each side. This makes the glass appear very wavey and distorted. Only visible from outside. The slider has a deep gauge on the face of the opening slider. Gauge and dents in 2 of the timber frames. I have sent an email and photos to the installers and await a reply. @lizzie @Barney12 Link to comment Share on other sites More sharing options...
ToughButterCup Posted April 10, 2018 Share Posted April 10, 2018 Have you paid the installers yet? Link to comment Share on other sites More sharing options...
Alexphd1 Posted April 10, 2018 Share Posted April 10, 2018 Sorry I can't help but we have had a few issues aswell with our windows. Very frustrating hopefully be sorted out shortly. Link to comment Share on other sites More sharing options...
PeterW Posted April 10, 2018 Share Posted April 10, 2018 Unit needs replacing - that is a heat stress / roller mark from manufacture so the unit isn’t up to standard. All the rest rest could be fixed by Magic Man - tbh I would get the unit changed, check they are all water and air tight and then get magic man in at the end to fix the issues and agree the cost will be covered by the fitting company. Having a window fitter touch up those scratches would be like having your car repainted with a 9” roller .... 1 Link to comment Share on other sites More sharing options...
Dreadnaught Posted April 10, 2018 Share Posted April 10, 2018 3 minutes ago, PeterW said: All the rest rest could be fixed by Magic Man - tbh I would get the unit changed, check they are all water and air tight and then get magic man in at the end to fix the issues I had never heard of the Magicman! Good to know. And here is a link: https://www.magicman.co.uk. Link to comment Share on other sites More sharing options...
lizzie Posted April 10, 2018 Share Posted April 10, 2018 (edited) All ours were Internorm so don't know about Kastrup but I would not accept that glass. I have to get magic man in at the end, have scrapes and dings inside and out. Not installers just building site dings. Thankfully all our sliders are now watertight after more than 6 months of leaks and being given the run around by installers.. Rubbish installers ........when I eventually contacted them direct Internorm were very helpful in getting it sorted out. As PeterW says check them all over for water and air tight too.. I would not pay your installers the full balance, make a retention otherwise you will have a really hard time trying to get them to pay magic man or for anything else needed. Thankfully I made a retention on mine and in the end I used that to pay for the install rectification work specified by Internorm. Edited April 10, 2018 by lizzie 1 Link to comment Share on other sites More sharing options...
JamesP Posted April 10, 2018 Author Share Posted April 10, 2018 17 minutes ago, recoveringacademic said: Have you paid the installers yet? 90% has been paid. Terms and conditions stipulated payments before fitting. 8 minutes ago, PeterW said: Unit needs replacing - that is a heat stress / roller mark from manufacture so the unit isn’t up to standard. All the rest rest could be fixed by Magic Man - tbh I would get the unit changed, check they are all water and air tight and then get magic man in at the end to fix the issues and agree the cost will be covered by the fitting company. Having a window fitter touch up those scratches would be like having your car repainted with a 9” roller .... Yes, Heat stress / roller mark. Not sure why it would leave the factory like this, its so obvious. Thanks for Magicman. Link to comment Share on other sites More sharing options...
JamesP Posted April 10, 2018 Author Share Posted April 10, 2018 4 minutes ago, lizzie said: I have to get magic man in at the end, have scrapes and dings inside and out. Thankfully all ours are now watertight after more than 6 months of leaks. Rubbish installers, Internorm were very helpful in getting it sorted out. Glad to hear you are watertight. Who paid for magicman, the installers? Link to comment Share on other sites More sharing options...
lizzie Posted April 10, 2018 Share Posted April 10, 2018 No I will be paying for magic man myself. That part of it is my builders. Its about the only part of the debacle the rubbish installers were not responsible for. Link to comment Share on other sites More sharing options...
nod Posted April 10, 2018 Share Posted April 10, 2018 1 hour ago, JamesP said: Advice appreciated. Doors and windows installed and a few scars to resolve. Doors and windows are Kastrup and the the 4m slider is Internorm. All 3G. Firstly, the glass in one of the windows appears to have roller marks about 150mm wide down each side. This makes the glass appear very wavey and distorted. Only visible from outside. The slider has a deep gauge on the face of the opening slider. Gauge and dents in 2 of the timber frames. I have sent an email and photos to the installers and await a reply. @lizzie @Barney12 I would insist that all frames with damage are replace Magic man is good If you or one of your other trades had caused the damage Why accept a repair Would take delivery of a new car and then cont chips away to sort out chips and scratches Link to comment Share on other sites More sharing options...
ProDave Posted April 10, 2018 Share Posted April 10, 2018 Did you personally see the windows before they were installed? What happens if the installers say they were like that before they fitted them? Are they the window companies own installers? Link to comment Share on other sites More sharing options...
JamesP Posted April 10, 2018 Author Share Posted April 10, 2018 (edited) Hi Dave, the installers are from the suppliers. Have a meeting tomorrow at midday with them to go through issues. Will keep you updated. The glazing with the roller marks concern me most. @ProDave Edited April 10, 2018 by JamesP Spellin Link to comment Share on other sites More sharing options...
Vijay Posted April 10, 2018 Share Posted April 10, 2018 any of it paid by credit card just in case? Link to comment Share on other sites More sharing options...
JamesP Posted April 10, 2018 Author Share Posted April 10, 2018 5 minutes ago, Vijay said: any of it paid by credit card just in case? I did pay £8k on a credit card as a deposit. Link to comment Share on other sites More sharing options...
Vijay Posted April 10, 2018 Share Posted April 10, 2018 then it's in their interest to sort this out or you can get your credit card company involved Link to comment Share on other sites More sharing options...
HerbJ Posted April 10, 2018 Share Posted April 10, 2018 There is a lesson to be learnt here and not just for windows. A few things spring to mind.. Check ALL deliveries carefully before and after it is lifted off the transport, if possible. That is not only obvious damage against but all the parameters against the order/invoice - quantity, specification, colour , everything. ......Our front door assembly was delivered with the wrong external RAL Colour and the wrong internal wood finish - I spotted this on the lorry but kept quiet and made the fitters install it because i needed to get the house secure, weathertight and progress towards the blower door test. In the event, there was little argument as it was quickly proven to be a supplier error, but the replacement door took another 12 weeks or so and caused delays with internal completion and also external rendering. Also watch the BM's - they often will deliver what they consider to be an equivalent product instead of what you ordered - insulation, plasterboard, etc without contacting you to get you approval. Reject deliveries and do not accept, if they are clearly damaged or incorrect We had a few problems - we had a all the glass balustrades for our stairs/landing delivered to our site and it was clear that some of then panels it had never been packed correctly, as there were glass shards on the lorry as we started to unload. We took pictures on the lorry, and then every piece of glass, which basically we unloaded piece by piece. The delivery was a day or so later than scheduled and it transpired the load had been quarantined by the delivery company at their marshalling centre, because the load was unsafe and they had repacked it, as best they could, before delivery. Again, we had to have about six panels replaced, which delayed completion of the stairs. Report any problems to the supplier / responsible contractor immediately with photos evidence. Be firm and reject anything before it is incorporated in the works. Contracts normally state a period for reporting damage - make sure you understand your contract in this respect.. Know your specification and orders in detail. Sometimes, the mistake may be yours. it saves a lot time to understand this quickly, accept it and move forward with a quick resolution/replacement as necessary. 2 Link to comment Share on other sites More sharing options...
ProDave Posted April 10, 2018 Share Posted April 10, 2018 3 hours ago, JamesP said: Hi Dave, the installers are from the suppliers. Have a meeting tomorrow at midday with them to go through issues. Will keep you updated. The glazing with the roller marks concern me most. @ProDave At least it's "one person's" problem you paid for supply and fit, so it does not matter to you whether they were damaged in deliver or in installation. Have you paid the final payment? I hope not as that's your position of power to get it sorted. Link to comment Share on other sites More sharing options...
lizzie Posted April 10, 2018 Share Posted April 10, 2018 Our back door should have had obscure glass. It came with clear. I pointed it out before it was fitted. They fitted it anyway and said new glass would be ordered and it would be replaced. Of course it never was, rubbish installers never did it despite a lot of reminders and given the extent of the other problems we had it just got lost in the mix. The 10% retention I had just about covered the remedial work but not new glass or the man hours I had paid my builders who kept being given the run around by the installers.....could have been worse! Link to comment Share on other sites More sharing options...
JamesP Posted April 13, 2018 Author Share Posted April 13, 2018 On 4/10/2018 at 22:40, ProDave said: At least it's "one person's" problem you paid for supply and fit, so it does not matter to you whether they were damaged in deliver or in installation. Have you paid the final payment? I hope not as that's your position of power to get it sorted. Final payment not made. So far they have recognised all the issues and will keep you informed of progress. Might take a while. 1 Link to comment Share on other sites More sharing options...
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