ProDave

The CEO of which company are you referring? The supplier? The "company" that badged it, or the original manufacturer. Yes Trading standards will be my next contact if I get another unsatisfactory response from the supplier. Re the no win no fee thing, if it went to small claims court and won, the defendant would pay their costs. I think the main advantage of employing such a company, is a letter from a solicitor stating the matter might end in court is more likely to result in it getting settled before it goes that far.

I know the name on the unit, but I am choosing not to post it here at the moment. I know the name of the supplier (which is not the same as the name it is badged) but again am choosing not to mention it. I can't find ANY reference to the "manufacturer" that badged it on the internet, other than the fact the supplier I bought if from used to sell that make. I know the manufacturer who's make and model number is on labels inside he unit, and who also used to sell an idenical looking unit under their own name.

I can. Look above the middle sleeper wall.

I have done that in my reply to them. As a 2 pronged attack, I have also sent an email to the actual manufacturer asking them how I get a warranty service. In the end I don't care which one repairs it. What is starting to puzzle me, taking the boiler example as a comparison, is why the supplier does not just contact the manufacturer to ask for a service visit. That alone makes me wonder what else I do not know. I might contact the local trading standards to discuss it with them. If it went to court, I wonder if that would be a local court here under Scottish law, or a court local to the supplier under English law? I guess it was sold under English law? I might even start looking for someone to take this on as a no win no fee basis if it came to court action.

To be honest the issue is not who pays to return it, but should you return it? If I bought a boiler from say a builders merchant on line, and it did not work, they would not say "return it and we will fix it" they would appoint a representative of the manufacturer to come to my house and fix it. I actually did this in my last house when the oil boiler failed at 11 months old, and in that case the manufacturer sent a plumber, who diagnosed it as unrepairable, and they paid for a replacement boiler and the labour of the plumber to remove the faulty one and fit the replacement. It gets complicated that this is a re badged unit, but inside there is a model number of the actual manufacturer, so should I be contacting them? Looking for some case history how is the best way to proceed?

Oh dear. As I feared this might get messy. This is the response I have had (edited to preserve anonimity) How would you respond to that?

Is that done by just turning the pump on and off on a timer? I notice the Graff units do that on a roughly 50% duty cycle. It seems you could probably do that to any air blower treatment plant.

It would be neater if you extended he hoses and put it in the chicken shed.

Missus just wants it FINISHED

+1 to get a plasterer. Even I, who has been doing most jobs myself got a spread in to do it for me, and he did a damned good job. He used multi finish. One interesting thing he said (would be interested to hear if this is true or not) was you need to get it skimmed soon after fixing the board. He swears if you leave ordinary grey board 6 months before skimming it will have trouble adhering. Truth or wives tale?

Use some telephone or cat5 cable instead. The colours will be different but as long as the same cable ends up in the same place that won't matter.

Get out on that boat. Been some fantastic sailing weather of late.

I forgot to come back and say we chose engineered Oak in the end for the whole room. In fact I collected it earlier in the week, all 700Kg of it a full trailer and car load but done in one trip. Room is plastered and painted, UFH to go down soon, then we start flooring.

Building regs normally stipulate the size of tank depending on the number of bedrooms. Is is a forula something like 2 people for the first bedroom then one person for each additional bedroom (but check that is the correct formula) In any event for our 3 bedroom house the "correct" size was the 1-6 person treatment plant, so I would not be fitting anything bigger than that.

Let us know if it fits. Are you going to do a trial removal of the mixer cartridge? if so photograph it.

Just to be clear, th treatment plant will not "dry out" If the objective is to stop the pond drying out, then run the rainwater to it, but you will need a mechanism to stop the pond over filling which may be as simple as a weir that allows the pond water to run off somewhere else if the level gets too high, though it would be better to divert the rainwater away from the pond in that situation.

Are you going to buy it and donate it to the forum tool loan stock?

I doubt you would get a socket big enough for the central thermostatic cartridge and if you did, it's outside diameter would probably make the hole needed larger than the faceplate. Instead you would need a box spanner, or more likely a home made tool fashioned from a bit of steel tube with 4 "screwdriver fingers" to engage with the 4 slots around the cartridge. If ever it needs changing, I will be asking on the forum if anyone has a suitable tool, and if not, making one.

There is no plasterboard behind, the "wet wall" panels go straight onto the suds. No I didn't join the holes, I figured I can do that in situ with the multitool when the need arises.

I will keep you posted. Just to be clear the supplier and brand name it was sold under has not yet been mentioned on this thread I don't want that information to inhibit what I may or may not say. I have a copy of the receipt giving the sale date and estimated delivery date and my point of (if necessary) sending a recorded delivery claim was to establish the fact the issue was identified before the 1 year warranty had expired. It was brought from ebay I have just looked and the ebay listing is still there though the pictures have gone. I will take a print our of that in case it goes offline. In the ebay listing is a "full description" link ans when you click that, this little snippet is at the top of the description: UK Design, UK Manufactured, for the British climate Highest quality construction with corrosion protected evaporator coil 7 year warranty full parts and labour warranty as standard All components wire back to internal auxiliary box, ensuring that internal to external cabling is kept to an absolute minimum I will keep a print out of that in case they start trying to wriggle out of a warranty claim. Sorry the quote has messed up and I can't edit it. [fixed by mod]

Not so good news, no mention of them on ebac.com, not even the fact they started developing them in 2011. So it looks like they have stopped making them and erased it from even their history.

So this is what I have, a re badged EBAC heat pump http://www.pmcoppack.com/products/heat-pumps/ebac-air-source-heat-pump-5kw-suitable-for-up-to-3-bedrooms/0011933.html Just to be clear that is NOT the company I bought mine from, just the first link showing it that I found. Mine is identical in appearance, dimensions, weight, and specification, it just has a different name on the outside, but EBAC stickers on the inside. So hopefully it is using EBAC controls just with a slightly customised diagnostic interface just with a different "manufacturer" name shown. Even their description of the user interface and inbuilt wifi is the same. So hopefully if I need spares, EBAC might be able to support it.

That is always a worry. As far as I can tell the refrigeration unit is made by EBAC (that is not the name on the heat pump) but I suspect the controls are not.

The instructions for my free standing bath said to use a flexi waste. I detested the idea of that. Instead I used a fixed waste, connecting the trap and a short bit of pipe to the bath then lowering it into it's surround, them making the connection from below. It means if I ever have to remove the bath, I will have to cut a trap in the ceiling of the utility room below, but that is preferable to a flexi waste. And to try and avoid the need to ever need to service the bath I used a top access waste, not a remote control one (with bits under the bath to go wrong) and a floor standing bath filler.

If it has a leak, I think it is a gross leak as I am 99% sure now it had no gas when I received it, I don't think it has slowly leaked out over the intervening 11 months. So hopefully that wold be obvious on re gassing. I am convinced, for various reasons, that this unit was previously used as some form of in house training or development. If that theory is right, regular de gassing and re gassing might be something they did to it and forgot to fill it again. Well you can live in hope.