SuperJohnG Posted October 7 Share Posted October 7 I've a smart meter, it's actually my second and the third time they ve come out to try to get it to connect to no avail. I'm being told it's just the reception is crap or where the meter is in the house (We've terrible mob reception indoors too,So I assume SIPS houses are just like that). Our neighbours 400m up the hill works fine. It means I can't access Octopuses smart tariff for heat pumps and my Givevergy stuff and I've just ordered an EV and I cant get the nice 7p/kWh to charge it I have to pay the 23p/kWh. I'm in Scotland so it's on the DCC. Has anyone done this or similar? https://anengineersview.tech.blog/smets2-is-there-anybody-there/ Link to comment Share on other sites More sharing options...
nod Posted October 8 Share Posted October 8 Put it in the bin and forget about I was told exactly the same Poor Wi-Fi We have three large masts behind us and openreach told be we have excellent signal 100meg The guy who fitted the meter said the equipment is just cheap crap Link to comment Share on other sites More sharing options...
Alan Ambrose Posted October 8 Share Posted October 8 (edited) Do your SIPS have a foil backing maybe? That might do it. The first solution he talks about is quite straight forward. If you’re not confident with a soldering iron on PCBs I might find someone who is - a geeky and capable teenager maybe? p.s. Like the writer of the article, I can’t believe they didn’t design for a possible external antenna. Edited October 8 by Alan Ambrose Link to comment Share on other sites More sharing options...
JohnMo Posted October 8 Share Posted October 8 9 hours ago, SuperJohnG said: can't access Octopuses smart tariff for heat pumps and my Givevergy stuff and I've just ordered an EV and I cant get the nice 7p/kWh to charge it I have to pay the 23p/kWh. I am just using E7, which should already be pre programmed into the smart meter. Link to comment Share on other sites More sharing options...
SteamyTea Posted October 8 Share Posted October 8 22 minutes ago, JohnMo said: am just using E7, which should already be pre programmed into the smart meter I am as well, is yours a proper E7 meter with two separate circuits out of it? Link to comment Share on other sites More sharing options...
JohnMo Posted October 8 Share Posted October 8 2 minutes ago, SteamyTea said: I am as well, is yours a proper E7 meter with two separate circuits out of it? No just a smart meter, to a single CU. No split circuits. Link to comment Share on other sites More sharing options...
RobLe Posted October 8 Share Posted October 8 No I’ve not done this but instead I suggest trying a ‘passive repeater’. It’s basically two off 423MHz antennas, linked by a 50ohm coax cable. One of them would live outside high up, the other is next to your smart meter. It won’t be as good as actually connecting it to the smart meter - but it’ll look less dodgy, be simpler to do, and maybe good enough? 1 Link to comment Share on other sites More sharing options...
markharro Posted October 8 Share Posted October 8 Im in Scotland too and our "smart meter" stopped connecting earlier in the year. It took Octopus about 3 months to get an engineer out and it seems to be working again. The engineer appeared to be saying that if you make a real fuss they will install an external aerial for you but it seems this is the very last resort. Link to comment Share on other sites More sharing options...
SteamyTea Posted October 8 Share Posted October 8 My smart meter stopped communicating within hours of being installed. Took months to sort out, but I got 200 quid off my bill. 49 minutes ago, JohnMo said: No split circuits So do you use secondary timers for DHW/space heating? Link to comment Share on other sites More sharing options...
scottishjohn Posted October 8 Share Posted October 8 (edited) how do you know if the smart meter is communicating with supplier Edited October 8 by scottishjohn Link to comment Share on other sites More sharing options...
Beau Posted October 8 Share Posted October 8 We had no signal inside but pestered Octopus to sort it. It took sometime to get an appointment but they fitted an external arial in an adjoining shed which did the trick. We used a multifoil insulation in the house so the signal had little chance of getting out. Link to comment Share on other sites More sharing options...
JohnMo Posted October 8 Share Posted October 8 2 hours ago, SteamyTea said: My smart meter stopped communicating within hours of being installed. Took months to sort out, but I got 200 quid off my bill. So do you use secondary timers for DHW/space heating? No, as I have a battery, charge the battery in E7 period and generally run the house all day. Heat pump is on WC, but as the temperature is naturally lower over night most the heavy lifting for heating is done without any intervention from me during E7 times. ASHP will run a bit during the day, but not that much. So a high proportion of electricity is either PV or battery not that much high price electricity. Link to comment Share on other sites More sharing options...
SuperJohnG Posted October 8 Author Share Posted October 8 14 hours ago, markharro said: an external aerial for you but it seems this is the very last resort I was told by the smart guy the companies this, but that can only be done in England for their commitment system. 16 hours ago, Alan Ambrose said: Do your SIPS have a foil backing maybe The whole house has 50mm PIR internally..likely the issue. 13 hours ago, Beau said: We had no signal inside but pestered Octopus to sort it. Good to know. Are you guys in Scotland or England,? 14 hours ago, scottishjohn said: how do you know if the smart meter is communicating with supplier 14 hours ago, scottishjohn said: how do you know if the smart meter is communicating with supplier You check on the citizens advice website. Link to comment Share on other sites More sharing options...
Bozza Posted October 8 Share Posted October 8 I’m in Scotland too and in some parts of rural Scotland smart meter communicate via radio signals. In England via mobile network signals. In Scotland they are currently trialling extender systems to allow more smart meters to communicate as they should be. I know this because my smart meter doesn’t communicate and I had an Engineer around explaining this a couple of weeks ago and I’m now on a waiting list for roll out once the trial ends. Allegedly. Link to comment Share on other sites More sharing options...
RobLe Posted October 9 Share Posted October 9 23 hours ago, scottishjohn said: how do you know if the smart meter is communicating with supplier Google for your specific meter; our ‘secure 100’ smets1 meter has a led on it that blinks like morse code showing ‘WAN’ signal strength with 1-5 blinks. Solid led =no signal, 1 blink is poor, 5 blinks is max signal strength. 1 Link to comment Share on other sites More sharing options...
SuperJohnG Posted November 25 Author Share Posted November 25 Just an update. I had the third meter installed a few weeks back. All works now, SMS replaced it with an Octopus one (Kaifa brand) same type of comms hub but all fine now and working. Now I can access smart tariffs but need to decide between flux and go as we get an EV soon. Link to comment Share on other sites More sharing options...
JohnMo Posted November 25 Share Posted November 25 33 minutes ago, SuperJohnG said: Just an update. I had the third meter installed a few weeks back. All works now, SMS replaced it with an Octopus one (Kaifa brand) same type of comms hub but all fine now and working. Now I can access smart tariffs but need to decide between flux and go as we get an EV soon. Interesting I am attempt 3 with octopus, waiting to see what happens, they wanted lots of photos this time. 1 Link to comment Share on other sites More sharing options...
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