joe90 Posted February 16 Share Posted February 16 2 hours ago, Mr Punter said: the numpty surveyor did not measure correctly when they came back to measure the completed structural opening with upstands. +1. 👍 Link to comment Share on other sites More sharing options...
Moonshine Posted February 22 Share Posted February 22 Any more on this? 1 Link to comment Share on other sites More sharing options...
Oceanjules Posted February 26 Author Share Posted February 26 On 22/02/2024 at 13:48, Moonshine said: Any more on this? Hi, After the email, a surveyor who originally measured the skylight came and done the measurements. The carpenter said he didn’t say anything whilst he was there. I sent them a follow up email last Friday asking what’s happening and I’m now waiting for their reply. will keep you posted. Link to comment Share on other sites More sharing options...
Mr Punter Posted February 26 Share Posted February 26 Standard tactic would be for them to swerve / ignore / delay until you tire of chasing them. 1 Link to comment Share on other sites More sharing options...
Kelvin Posted February 26 Share Posted February 26 34 minutes ago, Oceanjules said: Hi, After the email, a surveyor who originally measured the skylight came and done the measurements. The carpenter said he didn’t say anything whilst he was there. I sent them a follow up email last Friday asking what’s happening and I’m now waiting for their reply. will keep you posted. The fact they’ve come back out is a positive sign. You just need to persevere. So far I’ve had almost £10,000 written off/discounted for shoddy work on my build. 1 Link to comment Share on other sites More sharing options...
Alan Ambrose Posted February 26 Share Posted February 26 Yeah, keep pushing. Keep walking up the organisation to the CEO if it's not tiny - often the juniors won't want to admit mistakes to their bosses and the bosses might take the longer term customer service / reputation view. 1 Link to comment Share on other sites More sharing options...
joe90 Posted February 26 Share Posted February 26 Yes keep on keeping on, grind the buggers down. 2 Link to comment Share on other sites More sharing options...
Alan Ambrose Posted February 26 Share Posted February 26 (edited) Or look at it at 'helping them come to the right decision for ethical and business reputation reasons'. Edited February 26 by Alan Ambrose Link to comment Share on other sites More sharing options...
Moonshine Posted February 26 Share Posted February 26 6 minutes ago, Alan Ambrose said: Or look at it at 'helping them come to the right decision for ethical and business reputation reasons'. This is a chance for hometec uk to put right their wrong and make sure that they don't suffer business reputational issues, such as a public forum indicating their error showing up in google searches 1 Link to comment Share on other sites More sharing options...
Oceanjules Posted February 27 Author Share Posted February 27 Good news everyone! We just called their office just to follow up because they didn’t reply from my email. The glass is on order and they will get back in contact to arrange for fitting. (will update you once they have done it) The heavy weight on my shoulders have been lifted!!! Thinking of the court proceedings had given me so much anxiety. All your inputs and advises have helped me so much, so thank you ever so much. This has been a big lesson for me and hopefully this will be a lesson to someone else. Again, thank you!!! 6 1 Link to comment Share on other sites More sharing options...
Kelvin Posted February 27 Share Posted February 27 Great outcome. Well done. 1 Link to comment Share on other sites More sharing options...
joe90 Posted February 27 Share Posted February 27 Well done 👍glad it’s being sorted. 1 Link to comment Share on other sites More sharing options...
Moonshine Posted February 27 Share Posted February 27 1 hour ago, Oceanjules said: Good news everyone! We just called their office just to follow up because they didn’t reply from my email. The glass is on order and they will get back in contact to arrange for fitting. (will update you once they have done it) The heavy weight on my shoulders have been lifted!!! Thinking of the court proceedings had given me so much anxiety. All your inputs and advises have helped me so much, so thank you ever so much. This has been a big lesson for me and hopefully this will be a lesson to someone else. Again, thank you!!! Great news, and the correct outcome, glad they realised there mistake. 1 Link to comment Share on other sites More sharing options...
BotusBuild Posted February 27 Share Posted February 27 We do all of course want a picture of the fitted skylight 🙂 1 Link to comment Share on other sites More sharing options...
Alan Ambrose Posted February 27 Share Posted February 27 Congrats, I look at this also as an education for the supplier which may help future customers who deal with them - the supplier might be less likely to try and deny/cast doubt/stall next time. 1 Link to comment Share on other sites More sharing options...
Oceanjules Posted February 28 Author Share Posted February 28 19 hours ago, BotusBuild said: We do all of course want a picture of the fitted skylight 🙂 Absolutely! Link to comment Share on other sites More sharing options...
Oceanjules Posted February 28 Author Share Posted February 28 21 hours ago, Moonshine said: Great news, and the correct outcome, glad they realised there mistake. Thank you so much. Well, they didnt even apologise whatsoever but as long as they replace it without charging me then I’m ok with it. Link to comment Share on other sites More sharing options...
Oceanjules Posted February 28 Author Share Posted February 28 21 hours ago, joe90 said: Well done 👍glad it’s being sorted. Thanks Joe! I’ll be completely at peace once the skylight is installed. Link to comment Share on other sites More sharing options...
Oceanjules Posted February 28 Author Share Posted February 28 21 hours ago, Kelvin said: Great outcome. Well done. Thanks! Much appreciated. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now