Question Posted February 18, 2023 Share Posted February 18, 2023 (edited) I have a British Gas service contract (work is contracted out to Dyno Rod), and an engineer came to our house to fix a leaking cistern. He put a flexible tap connector to the cistern. It was too long, so he put a loop in it. I have read that one shouldn't bend them too much. Should I get British Gas back to change it ? Edited February 18, 2023 by Question Link to comment Share on other sites More sharing options...
ProDave Posted February 18, 2023 Share Posted February 18, 2023 Was there a flexi before? Personally in a situation like that, a flexi is the very last way I would connect that cistern. Just a straight bit of copper to a tap connector from the isolator. Link to comment Share on other sites More sharing options...
Question Posted February 18, 2023 Author Share Posted February 18, 2023 I can't remember whether there was a flexi before. There certainly wasn't a loop. Why do you say that a flexi is the very last way you would connect to a cistern? Link to comment Share on other sites More sharing options...
Mike Posted February 18, 2023 Share Posted February 18, 2023 55 minutes ago, ProDave said: Personally in a situation like that, a flexi is the very last way I would connect that cistern. Just a straight bit of copper to a tap connector from the isolator. +1 A flexi is that last thing I'd use anywhere. I've changed too many burst ones in the past. Link to comment Share on other sites More sharing options...
joe90 Posted February 18, 2023 Share Posted February 18, 2023 I have just had a flexi snap where it fitted into the kitchen tap and it was only about 18months old 😱 Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 18, 2023 Share Posted February 18, 2023 1 hour ago, Question said: a British Gas service contract Cancel it. Put the money into a glass jar each month. IF or WHEN you NEED something doing you'll have plenty of money ( of your own ) to appoint a company which isn't a sharky shit-show such as these legalised thieves. British Ass more like. Dyno Rod are drain un-blockers, not plumbers. Why the feck would they not have cut the pipe lower down and used that to absorb the length of the flexi. OR ( drumroll please ) just have used the exiting tap connector which would have been a like-for like swap?!? Cancel your contract, and save a boat-load of money over the next x number of years where nothing breaks. Biggest scam ever, and if your boiler fails they'll just cancel your contract for you, stating that the boiler is obsolete, and give you a massively inflated price to replace it. Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 18, 2023 Share Posted February 18, 2023 1 hour ago, Question said: I can't remember whether there was a flexi before. There certainly wasn't a loop. Why do you say that a flexi is the very last way you would connect to a cistern? You would have had a proper tap connector. These clowns took the lazy route, and just started cutting pipework for no good reason. Fill valves in the cistern have an industry standard connector, and replacements are manufactured to allow an 'alteration-free' replacement. Tossers. Get this changed for free, then cancel. Link to comment Share on other sites More sharing options...
Question Posted February 19, 2023 Author Share Posted February 19, 2023 I had a look on line at a manufacturers blurb and they have done it wrong!!!!! British Gas are such time wasters. Here is the link: manual-hydraquip-installation-guide.pdf (toolstation.com) Link to comment Share on other sites More sharing options...
dpmiller Posted February 19, 2023 Share Posted February 19, 2023 was the original leak from the connector, or was the fill valve replaced? Was the supply unable to be isolated during the works? Are you a long way from a plumbing merchants and the bod just went with what he had in the van? Were you pleased to have the leak cured at the time? If you know enough to be unhappy with the work, why didn't you just fix it yourself... /but agree with everyone saying contracts esp with BG and the like are a poor idea. Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 19, 2023 Share Posted February 19, 2023 1 hour ago, dpmiller said: If you know enough to be unhappy with the work, why didn't you just fix it yourself... Does "being unhappy" then magically provide a full set of plumbing tools and the experience / knowledge of how this should be stripped and rebuilt / re-plumbed? Tough crowd! Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 19, 2023 Share Posted February 19, 2023 2 hours ago, Question said: I had a look on line at a manufacturers blurb and they have done it wrong!!!!! British Gas are such time wasters. Here is the link: manual-hydraquip-installation-guide.pdf (toolstation.com) 13 hours ago, Nickfromwales said: Get this changed for free, then cancel. "The power is in your hands". Go kick their arses, and then cancel your worthless cover plan. Link to comment Share on other sites More sharing options...
Question Posted February 19, 2023 Author Share Posted February 19, 2023 I'll get British Gas back to do the job properly. Years ago, I have changed an indoor tap and outside one (after repeated BG failures) but have not done any other plumbing. I am not comfortable with doing plumbing myself: if I don't get it right, it will cause lots of damage. However, compression joints and pushfits look very straightforward and I have seen videos and read quite a lot about them (including warning like only use an olive once, don't overtighten a compression joint, etc.). I have to say I am tempted. Link to comment Share on other sites More sharing options...
Temp Posted February 19, 2023 Share Posted February 19, 2023 Would be interested to know what @Nickfromwales thinks about these? https://www.screwfix.com/p/flexible-copper-plumbing-stick-15-x-1-2-x-300mm/61598?kpid=61598&ds_kid=92700055281954511&&&&&ds_rl=1249404&gclid=Cj0KCQiArsefBhCbARIsAP98hXQ6k4ZIlNvYi1toXsIZSjy1srTFVdiivyNnifuIjAC7gqBZuImJfz0aAgZrEALw_wcB&gclsrc=aw.ds They aren't flexible just easier to bend than rigid copper pipe. I used one in a previous house but never lived there long enough to find out if there were any issues. Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 19, 2023 Share Posted February 19, 2023 1 minute ago, Temp said: Would be interested to know what @Nickfromwales thinks about these? https://www.screwfix.com/p/flexible-copper-plumbing-stick-15-x-1-2-x-300mm/61598?kpid=61598&ds_kid=92700055281954511&&&&&ds_rl=1249404&gclid=Cj0KCQiArsefBhCbARIsAP98hXQ6k4ZIlNvYi1toXsIZSjy1srTFVdiivyNnifuIjAC7gqBZuImJfz0aAgZrEALw_wcB&gclsrc=aw.ds They aren't flexible just easier to bend than rigid copper pipe. I used one in a previous house but never lived there long enough to find out if there were any issues. Literally never ever used one. I assume their party trick is to form a double set around obstacles vs be a tap connector. In theory, should be fine for wherever you can fit one in, but I have a bending machine and use it like an instrument. Feared one for years, and now am quite a show-off with it. 1 Link to comment Share on other sites More sharing options...
Nickfromwales Posted February 19, 2023 Share Posted February 19, 2023 2 hours ago, Question said: Years ago, I have changed an indoor tap and outside one (after repeated BG failures OK. So you've had this contract for years? How many and how much per year? It's just for curiosity, so don't feel obliged to answer, but would be a good exercise to show just how much money comes from victims customers such as yourself. The £3.3bn profit has to come from somewhere I guess ( FFS ). Link to comment Share on other sites More sharing options...
Question Posted February 20, 2023 Author Share Posted February 20, 2023 British Gas Annual cost is around £672, and it covers boiler service, central heating, plumbing, drains and electrics. There are a few exceptions. They have got a lot worse recently (or I didn't know how bad they were), and they used to be a lot cheaper. I have used them for over 20 years. For most of that time, I knew very little about plumbing and electricity. Now I know much more. I am not going to renew the contract. I may find an alternative contractors but will check in Which Magazine first. Link to comment Share on other sites More sharing options...
ProDave Posted February 20, 2023 Share Posted February 20, 2023 What you REALLY need to find is a GOOD local gas safe plumber and an electrician. Then you know who to call when you have a problem and you only get charged a fair price when you have a problem. 1 Link to comment Share on other sites More sharing options...
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