ASHP 'Service' - what exactly are they doing?

[gc100]

So the installer wants to come around and give the ASHP a 'service' for £150. What exactly are they meant to be 'servicing'? 

 

Anyone know?

[LA3222]

57 minutes ago, gc100 said:

So the installer wants to come around and give the ASHP a 'service' for £150. What exactly are they meant to be 'servicing'? 

 

Anyone know?

Sod all I bet but I may just be cynical!

[Jymmm]

In theory they should clean out the filters.

Measure the refrigerant levels and pressure.

Check over the settings and make sure everything is running optimally

Eye ball for any gas or water leaks.

 

I've had mine serviced a few times but i'm not convinced its value for money. I now just do it myself - I don't measure the gas but i do data log the power consumption stats which would tell me if it was running funky.

 

Check if your warrantly necessitates the service though.

 

 

Edited September 13, 2022 by Jymmm

[joth]

 G3 checkup of the cylinder is the only statutory requirement, assuming it is unvented?

Brush leaves / dirt out of the outside unit. Check pressure etc 

I'd be wary about this turning into upselling other services, but like a new car my hunch is I'd probably do one service at the main dealer just to get an idea what they're up to before shopping around next year.  Others attitudes will vary wildly.

 

[PhilT]

40 minutes ago, LA3222 said:

Sod all I bet but I may just be cynical!

I have a service contract with my installer at £150pa and that pays for an annual service and safety check, extension of manufacturer's replacement warranty for 5 years, and unlimited phone technical support during working hours. Seems reasonable compared to what I got with my gas boiler. 

[Kelvin]

To maintain the warranty cover you’ll find it needs an annual service. You could just stick £150 away in a maintenance account every year and do your own regular  checks. You’re effectively paying for a breakdown insurance policy really and when viewed like that it’s quite dear. 

Edited September 13, 2022 by Kelvin

[JohnMo]

6 hours ago, gc100 said:

So the installer wants to come around and give the ASHP a 'service' for £150. What exactly are they meant to be 'servicing'? 

 

Anyone know?

Ask the installer what he plans to do what parts are replaced etc.

[Kelvin]

10 hours ago, JohnMo said:

Ask the installer what he plans to do what parts are replaced etc.

£100-£150 is about the range for a service. My previous house was a barn conversion in a steading with 7 other conversions. All 8 had heat pumps. We were individually paying £130 for a service and all using different plumbers. I organised to get one company to do it on a set day each year and reduced the cost per house to £100. He’d start at 8 and be done by 12. An easy £800 for half a day of work. This was purely to maintain the 7 year warranty. I did suggest to the company that if they reduced the fee to £80 per house but didn’t bother sending their guy out they’d make more money. 

[Dreadnaught]

Here's the list for my ASHP (not installed yet):

 

[joe90]

16 hours ago, PhilT said:

extension of manufacturer's replacement warranty for 5 years,

That’s worth something I guess, mind you i bought mine on Ebay dead cheap, installed it myself so till it stops working I will leave it alone, I don’t ever get the fridge freezer serviced 🤷‍♂️