newhome

Don’t choose it indoors if it will be used outdoors either. Colours can change dramatically depending on the lighting / natural light. Buy a small pot of paint, paint something with it, and put it in the setting you have in mind for it. Even then you can get it wrong. We chose a colour for the outside of the house. Had it all mixed as a special order and I hated it once it was all painted. Hubby said I would grow to like it (he thought it was ok). Fast forward and it’s all covered up now by a standard Dulux colour. I guess it made a good base coat

Ah sorry, I just assumed you would be having UFH since 99% of people on this forum seem to.

Downstairs seems to have too many separate rooms and not much flow. Dining room needs to flow from the kitchen - who wants to carry stuff into the hall from the kitchen and then into another room? The downstairs loo sandwiched between the cloakroom and a store seems a bit odd. Would a downstairs shower room serve you better? Walking through a wall of coats to use the loo seems strange. The 'snug' (I'm going to call it a family room cos that's what it will be) is small compared to the boot room and laundry. I bet you will use that space a huge amount so look at making it larger to suit. A study / office can be on its own at the front of the house, but a playroom cannot. So ditch the idea that a playroom can be located there. Will you really use patio doors off the hall? That seems an odd idea to me TBH. I like the bifolds from the kitchen however, those should work well. Can't get my head around all the stores upstairs. Is there a bath in the upstairs bathroom? Can't see a bath anywhere else. And 2 sinks? Having 2 sinks is more usual in the master bathroom, and I think the master bathroom is quite small in relation to the size of the house. Externally - there is something about the grey bits on either side of the rear elevation that look a bit tacked on to me, like they've been added as an afterthought or after an extension has been added. Sorry if we've all been a bit frank and none of us are 'right', as it's your house, but throwing some comments out there for you to reject or consider as you choose.

We were told not to have solid oak with UFH so there is engineered oak here. Not sure if that's still the same thinking, but maybe not.

Looking good. Chosen the kitchen yet, or rather has the missus chosen the kitchen yet? I know you suggested tiling under appliances in the kitchen on another thread. What will you do now that you’ve chosen wood? Use tiles underneath anyway, bare floor or wood?

@PeterW told me he checked everything was watertight after you’d fiddled with it

Only plumbers have leeks surely? ? For everyone there are daffodils ? ??????? ?

Welcome, from another English forum member, but I’m a refugee in Scotland. We’d all love to see some photos of what you’ve done and still need to do I’m sure. Can’t beat a nice set of photos to bring it all to life.

Yes I agree the listing isn’t very clear. As it doesn’t clearly state manufacturer in the listing I would assume that the supplier is offering this just as John Lewis offers a 2 year warranty on most things. If you read how to use the JL warranty there is a dedicated JL helpline number to use. And bringing it back to this it should sit with the supplier to address.

My knee goes click but I didn’t buy it. Had I done so I would want my money back as not fit for purpose!

I don’t think that’s quite right. The seller is responsible for supply of the goods and has to comply with the terms of the Consumer Rights Act 2015 that makes provision for the product to be fit for purpose, whereas a warranty is a type of additional promise or guarantee that the manufacturer might provide (or possibly the seller / installer). After 6 months under the Consumer Rights Act the burden is on the owner to prove that the fault is due to a manufacturing fault or whatever so it’s often far easier to make a call on the warranty instead that means going direct to the manufacturer.

If you see that anywhere it will likely be for visual delivery damage so that they can make a claim against the courier. They can’t state that in respect of whether something is faulty or you change your mind as these are all defined in the Consumer Rights Act 2015. Some suppliers do try to set their own terms but this goes against the terms of the act. How long this sort of thing takes to sort out is generally dependent on how customer focused a company is. The worst ones are an utter pain to deal with but persistence generally pays off if you are certain that the law is on your side and not trying to claim for something that broke for a reason not related to a manufacturing defect, so if you dropped the tele for example.

Hmm, I had no health issues before the build. Clearly building was bad for my health lol.

Will PM you.

I've had a BP monitor for over 10 years now. I bought it as soon as it was declared that I had high blood pressure and low and behold only when I'm at the GP / hospital etc. My BP tends to run slightly high but not to the level show at the GP when diastolic shoots up over 100. I still find it weird that I can leave the house having just taken it and it's fine and 15 minutes later at the GP it's gone way up. I am a distrustful type in general when it comes to medical things. I never take anything at face value and always research every single condition I am said to have / medication that has been prescribed. Just my nature TBH.

Do you have a manual for it? If so what is the name of the manufacturer according to that, ie how is it badged? I don't think that it's up to you to have to ascertain who originally made the appliance. Surely the warranty is with whoever has rebadged the item, even if they choose to use engineers from the original manufacturer to repair and service the items? Is there any information in the manual that relates to how to make a call on the warranty? But ultimately none of that matters since all you care about is getting it working. I suspect that maybe the supplier no longer has a relationship with the original manufacturer, or maybe your remote location means that there are no service engineers in your area. I think trading standards would be a good place to start in terms of seeking advice. I wouldn't bother with a no win no fee solicitor as they will take a cut from monies you are awarded and a. I don't think your case is complex enough to warrant a solicitor, and b. I don't think it will get as far as court TBH. Before taking any official / court action I would email the CEO of the parent company / plc and raise a formal complaint. It's easy to find his email address here: https://ceoemail.com/ I would leave that one in reserve until you've progressed a bit further with the company you bought it from however. These things are a pain but they do have a way of working out ok in the end if you are persistent and structure your complaint well. Ultimately the law is on your side!

No case history but call their bluff and ask who to contact for an on site warranty repair and cite that it’s not practical to return this large heavy item that has just be installed in the same way that you could not be expected to return a boiler or a large appliance such as a washing machine post installation. If it were me I would take this opportunity to remind them of their obligations under the Sale of Goods Act 2015. You’ve played nicely so far so turn up the heat a little and be a bit more direct about their obligations. I wouldn’t go contacting anyone other than the supplier at this point but do get them to tell you who the warranty is with and the process for requesting an on site repair under that warranty.

Would something like this work? https://www.roofingsuperstore.co.uk/product/klober-trapac-tile-safety-hook-galvanised.html?gclid=Cj0KCQjwu_jYBRD8ARIsAC3EGCI6jTRqnFmm1KYgdj6rz2J7rxGKwDWQuNLRBxxlh8N150jjSl6rMzEaAuFFEALw_wcB

There is a thread here about those as @Alexphd1 is using them (but they are American ).

I have a diagnosis but when you are told that you may need a more invasive surgery than the one you’ve just had and it may not work anyway, or you have to learn to live with it you tend to want to reach for an alternative that isn’t popping loads of painkillers.

Try this? https://www.which.co.uk/consumer-rights/letter/letter-to-refuse-paying-the-cost-of-returning-a-faulty-item

I have a similar issue. I was so fed up of being told that I had high blood pressure when I had it tested by any medics that the last time the GP insisted on taking it I dragged along my own BP monitor that consistently showed it was ok at home. When I used it to take a reading at the surgery to prove the point that the monitor would show a normal reading the reading was high. I have no idea why as I don’t feel stressed or anxious when at the GP, I feel completely normal, so like you I have come to the conclusion that I cannot do anything about it but nor do I understand it.

I have no issues with people believing that some of these alternative treatments work for them, be they supplements, magnetic bands, homeopathy or whatever else is flavour of the month. Whether it’s the placebo effect or not it matters not surely? I would love for something to work for me tbh but maybe because I’ve always been the biggest sceptic they don’t work for me, or at least none that I have tried. I would never have seen myself even trying these things a few years ago tbh but as you get older and things start to go wrong or hurt with increasing frequency the desperate side shows up and you find yourself giving the weird and wonderful a try. I did draw the line when someone at work suggested that crystal healing might be beneficial. WTF!!

Your missus is clearly a smart cookie. Keeps in the family too

I had an arthroscopy 7 weeks ago and he trimmed the tear and washed out the floating bits but didn’t find the hole until the camera was in (only the tear showed up on the MRI). He said that he was hopeful that the hole would glide over the knee but believe me there is no gliding going on. Fixing the hole will need a bigger op with a 3 - 6 month recovery. I emailed him on Friday actually and he replied saying that I need to leave it 3 months and see if things settle down. Joy!