Dan1983 Posted March 28, 2023 Share Posted March 28, 2023 Evening all, We have had our alarm system installed which has taken ages (in stages since December.) Everything seems to be wired apart from one door sensor for the garage door. They are meant to be returning to fit the last sensor then programming the new system but I’m now struggling to contact them. Is it possible to use another company to complete the programming or is this not really the done thing? Think we still owe £1200 for the programming (not sure if this is around the going rate?) Thank-you for any help Link to comment Share on other sites More sharing options...
joth Posted March 29, 2023 Share Posted March 29, 2023 Which manufacturer is the alarm made by? Most support some sort of system take over process., for when the original installer goes bust. Yours can't have had the programming fuse blown as programming not done so technically should be possible. Contractually may leave you in a sub optimal place though: - you'll probably loose acces to supplier's warranty through the original installer - original installer may still expect programming payment if it was part of their instruction. - who will do ongoing maintenance and support? Most relevant if you're doing a graded system with police call out. Link to comment Share on other sites More sharing options...
Dan1983 Posted March 29, 2023 Author Share Posted March 29, 2023 Good valid points, I will continue to chase them then, just couscous that time is going by with no response it’s a texecom premier install Link to comment Share on other sites More sharing options...
tuftythesquirrel Posted May 3, 2023 Share Posted May 3, 2023 On 29/03/2023 at 15:18, Dan1983 said: couscous Yum, my favourite 😊 Link to comment Share on other sites More sharing options...
Blooda Posted May 3, 2023 Share Posted May 3, 2023 On 28/03/2023 at 22:16, Dan1983 said: Think we still owe £1200 for the programming (not sure if this is around the going rate?) Ouch... Our electrician installed our Texecon premier to first fix and panels. 6 wired and 5 wireless transmitters [my supply]. for various reasons, he never got round to finalising the install. Local CCTV / Alarm Company - Installing bell, 5 PIR's and Wireless Shocks and then programming - £250 - about 3 hours work for 2 guys. Happy to take on the the work, and they get there advert on my Bell. Link to comment Share on other sites More sharing options...
SteamyTea Posted May 3, 2023 Share Posted May 3, 2023 6 hours ago, tuftythesquirrel said: Yum, my favourite 😊 Have you ever wondered why it is yellow? Link to comment Share on other sites More sharing options...
Carrerahill Posted May 3, 2023 Share Posted May 3, 2023 (edited) On 28/03/2023 at 22:16, Dan1983 said: Evening all, We have had our alarm system installed which has taken ages (in stages since December.) Everything seems to be wired apart from one door sensor for the garage door. They are meant to be returning to fit the last sensor then programming the new system but I’m now struggling to contact them. Is it possible to use another company to complete the programming or is this not really the done thing? Think we still owe £1200 for the programming (not sure if this is around the going rate?) Thank-you for any help What sort of system is it? With any luck the system has not been fired up yet and could be commissioned by anyone with the savvy. If it is a Texecom or something similar you could do it yourself with the manual. Probably just needs firing up, battery connecting etc. you would need to know the cable designations for the zones and what they do but even that could be worked out by a competent spark or DIYer. Edited May 3, 2023 by Carrerahill Link to comment Share on other sites More sharing options...
Dan1983 Posted May 27, 2023 Author Share Posted May 27, 2023 It has now all been sorted thanks guys. only remaining issue is they could not connect me to the texecom app and also left with back light on the external siren which we asked to be off, struggling to get them back to sort! Link to comment Share on other sites More sharing options...
TonyT Posted May 27, 2023 Share Posted May 27, 2023 Do you have the engineer code to access to alter these features? Link to comment Share on other sites More sharing options...
PeterW Posted May 27, 2023 Share Posted May 27, 2023 1 hour ago, Dan1983 said: It has now all been sorted thanks guys. only remaining issue is they could not connect me to the texecom app and also left with back light on the external siren which we asked to be off, struggling to get them back to sort! got the engineer code or the main code ..? Can set that off the menu on the ricochet from memory Link to comment Share on other sites More sharing options...
Dan1983 Posted May 27, 2023 Author Share Posted May 27, 2023 That was the issue his engineer code was not working Link to comment Share on other sites More sharing options...
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