Openreach taking the proverbial for tree lopping

[BotusBuild]

Not sure this is the right forum for Internet connection topics. 

 

Applied, via Plusnet, for a FTTP connection to the new build. Openreach came out to survey. We had a lot of discussion around possible routes in and agreed they would fit a new pole, which would require some tree lopping. Got a call yesterday saying OR would cover £1000 of the work required, we needed to pay the extra £1300+VAT.

The breakdown includes £1100 ex VAT for the tree lopping.

Three f÷_×ing branches! £1100! WTAF?

I'm breaking out the long ladder and lopping saw.

[jack]

Crikey, even for rip-off Britain that's taking the piss!

 

We had an entire large scots pine taken down for much less than that a few years ago. 

[SteamyTea]

 

 

[Thorfun]

@BotusBuildi've been a long journey to get internet to our new build. long story short, i advise going to BT or EE as they will pay more towards the excess charges from Openreach.

 

our excess charges were £1300 for a new pole and cable, Vodafone said they wouldn't cover the charges and didn't want to pass them to me (not that i would've paid them) and told me to look elsewhere. Plusnet (despite being part of BT) said they wouldn't cover the charges and i had to pay all of them....including VAT. so i told them where to go. then i tried EE (as BT has already ****** up at the start of our journey and i had a beef with them) who said they'd cover the excess charges up to £6k.

 

so, ditch Plusnet and go for EE even if it's a little more expensive as they might cover all of your excess charges.

 

good luck! we're on our 4th service provider and have been without a line since BT screwed up at the end of Nov 2024. our 4G service is just about good enough for TV but not if the kids are also streaming at the same.

[SteamyTea]

Wildanet are a local company with a good reputation.

 

https://wildanet.com/about-wildanet

 

Not sure how much they are involved in new connections.

[BotusBuild]

Will give them a call