Dan1983 Posted August 13 Share Posted August 13 Afternoon all Just come back from holiday and out broadband provider has changed from BT to Vodafone The cameras went down on switching day and are now not working after new router install Will this be due to the change of IP address? We have a serage SR8004N NVR Is there a simple fix or will a technician need to be called? many thanks for any pointers Link to comment Share on other sites More sharing options...
Pocster Posted August 13 Share Posted August 13 (edited) Possibly . Port forwarding if required may be different . You need to find the cameras ip address first then go to its web server url Easiest way is go to routers ip address and find the list of connected devices . It’s possible new router has a different subnet range which would make the camera not visible ….. Edited August 13 by Pocster 1 Link to comment Share on other sites More sharing options...
IanR Posted August 13 Share Posted August 13 35 minutes ago, Dan1983 said: The cameras went down on switching day and are now not working after new router install How do you connect to the cameras when off site? ie. Web access, Serage App or 3rd Party App. If Serage App, have you rebooted the NVR since swap over? Maybe the NVR needs to reconnect to their Server to provide new WAN IP details. If via Web access or 3rd Party App then you'll likely need your to update those connections with your new WAN IP address and configure your new router with Port Forwarding or switch on UPnP. Vodaphone doesn't give you a fixed IP by default, so it will change your WAN IP with each reboot. If you need to use your WAN IP for connection, you can request a fixed IP from Vodafone. Link to comment Share on other sites More sharing options...
Dan1983 Posted August 14 Author Share Posted August 14 Thanks all To view we use the Serage app, tried rebooting the NVR and the signal booster it’s plugged in to as was thinking maybe they needed re pairing etc Link to comment Share on other sites More sharing options...
jack Posted August 15 Share Posted August 15 Definitely not my area of expertise, but did you have a static IP address with your previous supplier, and do any of the apps/software you use require that? If so, you need to get a static address with the new provider, and replace the old static address with the new one in anything that expects it. Link to comment Share on other sites More sharing options...
elite Posted August 15 Share Posted August 15 Is the connection to the NVR wired or wireless to the router? Can you login to the NVR? Do as @Pocster suggests to check it is on the router and to get the IP I'd be checking the following, depending if they are required by the app Port forwarding UPNP DDNS 1 Link to comment Share on other sites More sharing options...
Dan1983 Posted August 15 Author Share Posted August 15 The connection to NVR is wireless between 2 technomate boosters First one plugged in to router Not sure on the static IP address is there a way to find out? many thanks for the pointers Link to comment Share on other sites More sharing options...
elite Posted August 15 Share Posted August 15 Login to your router, look for the list of connected devices and identify the NVR? Have rebooted both technomates? - I don't have them, but could be worth a shot? Verify you can reach the NVR on your local network, if you can, then look at the app/remote side of things Link to comment Share on other sites More sharing options...
Dan1983 Posted December 4 Author Share Posted December 4 Still on this one Had a technician round today but couldn’t sort it, says possibly NVR is fried. Not 100% sure as the NVR is making the same noise it always has, and when you plug in to a monitor you can view one camera. My front cameras had a small red light which has now gone off since the tech visit. Going to try and source a monitor myself and have a play as currently being told NVR and cameras will need replacing which I’d rather not do at 2yrs old Link to comment Share on other sites More sharing options...
Pocster Posted December 4 Share Posted December 4 (edited) 9 minutes ago, Dan1983 said: Still on this one Had a technician round today but couldn’t sort it, says possibly NVR is fried. Not 100% sure as the NVR is making the same noise it always has, and when you plug in to a monitor you can view one camera. My front cameras had a small red light which has now gone off since the tech visit. Going to try and source a monitor myself and have a play as currently being told NVR and cameras will need replacing which I’d rather not do at 2yrs old What an awesome technician! 🙄 It’s really hard to tell the issue from what you’ve posted . You really need the IP address of the camera and nvr . That would help . Log into your router ( 192.168.8.1 as a GUESS ) - then you can see what’s connected . If you connect to your Internet via your laptop - from that you can find your router address - this is what we really need assuming my guess is wrong ! Edited December 4 by Pocster More help Link to comment Share on other sites More sharing options...
Dan1983 Posted December 4 Author Share Posted December 4 Yes next step is to get a monitor up there and log in Will update once I’ve sourced a monitor, sorry for the poor explanation, useless with this stuff! But really can’t see it needing all new cameras and NVR at this stage 1 Link to comment Share on other sites More sharing options...
JohnMo Posted December 4 Share Posted December 4 When I first installed my cameras, I had loads of issues, turned out the security settings on my modem needed changing. Plus I had to ensure WiFi was set to 2.4GHz - not 5GHz. Also when I recently swapped modem/router, my home assistant could not be contacted. The issue there was to do with a 1 changing to a 0 on the modem IP address. Do you still have the old modem/router try plugging it back in you may need to go into the camera settings to reset to startup settings. Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Just hooked up a monitor but don’t think I really understand enough about it 1 camera working but other 2 are not connected From logging in to the router it does not seem like the nvr is connected as not showing on the list Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Link to comment Share on other sites More sharing options...
Pocster Posted December 8 Share Posted December 8 Log into the router . So go into a browser and do 192.168.1.1 That should bring up your router login screen . Assuming you’ve never changed the password you’ll need to enter the default for that brand . Might even be printed on the back of the router . Do that stage next 😊 1 Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Yes sorry also logged in to router and the NVR is not showing on there Link to comment Share on other sites More sharing options...
Pocster Posted December 8 Share Posted December 8 Aren’t those screenshots your nvr though ? 192.168.1.100 ? Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Yes screen shots were from the NVR Do you need a screen shot of the router list? 1 Link to comment Share on other sites More sharing options...
Pocster Posted December 8 Share Posted December 8 15 minutes ago, Dan1983 said: Yes screen shots were from the NVR Do you need a screen shot of the router list? Yes please Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Link to comment Share on other sites More sharing options...
Pocster Posted December 8 Share Posted December 8 That it ? The entire list of connected devices ? This says connect fail yes ? It’s going to something very simple but really hard without being hands on to fix . Undoubtedly an IP type addressing issue Link to comment Share on other sites More sharing options...
Pocster Posted December 8 Share Posted December 8 Can you show me the ip address of any of those devices listed ? . Any one will do . Link to comment Share on other sites More sharing options...
Dan1983 Posted December 8 Author Share Posted December 8 Yes says connect fail I'm afraid I’m out at the moment, will try and sort the above when home Many thanks for the help on this, hopefully simple, the strange one is only one camera showing on the system, the other 2 must have power as red lights are on when looking outside 1 Link to comment Share on other sites More sharing options...
Dan1983 Posted December 9 Author Share Posted December 9 Please see attached info for a couple of the devices on the list Link to comment Share on other sites More sharing options...
Pocster Posted December 9 Share Posted December 9 Can’t see anything obviously wrong tbh . I was hoping for a different ip address range for nvr from your router - but they seem correct . Link to comment Share on other sites More sharing options...
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