CCTV not working after internet provider change

[Dan1983]

Afternoon all

Just come back from holiday and out broadband provider has changed from BT to Vodafone

The cameras went down on switching day and are now not working after new router install 

 

Will this be due to the change of IP address?

 

We have a serage SR8004N NVR 

Is there a simple fix or will a technician need to be called?

 

many thanks for any pointers 

[Pocster]

Possibly . Port forwarding if required may be different .

You need to find the cameras ip address first then go to its web server url 

Easiest way is go to routers ip address and find the list of connected devices . It’s possible new router has a different subnet range which would make the camera not visible …..

Edited August 13, 2024 by Pocster

[IanR]

35 minutes ago, Dan1983 said:

The cameras went down on switching day and are now not working after new router install 

 

How do you connect to the cameras when off site? ie. Web access, Serage App or 3rd Party App.

 

If Serage App, have you rebooted the NVR since swap over? Maybe the NVR needs to reconnect to their Server to provide new WAN IP details.

If via Web access or 3rd Party App then you'll likely need your to update those connections with your new WAN IP address and configure your new router with Port Forwarding or switch on UPnP.

Vodaphone doesn't give you a fixed IP by default, so it will change your WAN IP with each reboot. If you need to use your WAN IP for connection, you can request a fixed IP from Vodafone.

[Dan1983]

Thanks all

To view we use the Serage app, tried rebooting the NVR and the signal booster it’s plugged in to as was thinking maybe they needed re pairing etc

[jack]

Definitely not my area of expertise, but did you have a static IP address with your previous supplier, and do any of the apps/software you use require that?

 

If so, you need to get a static address with the new provider, and replace the old static address with the new one in anything that expects it.

[elite]

Is the connection to the NVR wired or wireless to the router?

 

Can you login to the NVR? Do as @Pocster suggests to check it is on the router and to get the IP

 

I'd be checking the following, depending if they are required by the app

1. Port forwarding
2. UPNP
3. DDNS

[Dan1983]

The connection to NVR is wireless between 2 technomate boosters

First one plugged in to router 

 

Not sure on the static IP address is there a way to find out?

 

many thanks for the pointers

[elite]

Login to your router, look for the list of connected devices and identify the NVR?

 

Have rebooted both technomates? - I don't have them, but could be worth a shot?

 

Verify you can reach the NVR on your local network, if you can, then look at the app/remote side of things

[Dan1983]

Still on this one

Had a technician round today but couldn’t sort it, says possibly NVR is fried.

Not 100% sure as the NVR is making the same noise it always has, and when you plug in to a monitor you can view one camera.

My front cameras had a small red light which has now gone off since the tech visit.

Going to try and source a monitor myself and have a play as currently being told NVR and cameras will need replacing which I’d rather not do at 2yrs old

[Pocster]

9 minutes ago, Dan1983 said:

Still on this one

Had a technician round today but couldn’t sort it, says possibly NVR is fried.

Not 100% sure as the NVR is making the same noise it always has, and when you plug in to a monitor you can view one camera.

My front cameras had a small red light which has now gone off since the tech visit.

Going to try and source a monitor myself and have a play as currently being told NVR and cameras will need replacing which I’d rather not do at 2yrs old

What an awesome technician! 🙄

It’s really hard to tell the issue from what you’ve posted . You really need the IP address of the camera and nvr . That would help . Log into your router ( 192.168.8.1 as a GUESS ) - then you can see what’s connected . If you connect to your Internet via your laptop - from that you can find your router address - this is what we really need assuming my guess is wrong !

Edited December 4, 2024 by Pocster
More help

[Dan1983]

Yes next step is to get a monitor up there and log in 

Will update once I’ve sourced a monitor, sorry for the poor explanation, useless with this stuff!

But really can’t see it needing all

new cameras and NVR at this stage

[JohnMo]

When I first installed my cameras, I had loads of issues, turned out the security settings on my modem needed changing. Plus I had to ensure WiFi was set to 2.4GHz - not 5GHz.

 

Also when I recently swapped modem/router, my home assistant could not be contacted. The issue there was to do with a 1 changing to a 0 on the modem IP address.

 

Do you still have the old modem/router try plugging it back in you may need to go into the camera settings to reset to startup settings.

[Dan1983]

Just hooked up a monitor but don’t think I really understand enough about it

1 camera working but other 2 are not connected

From logging in to the router it does not seem like the nvr is connected as not showing on the list 

[Dan1983]

[Pocster]

Log into the router .

So go into a browser and do

 

192.168.1.1 

 

That should bring up your router login screen . Assuming you’ve never changed the password you’ll need to enter the default for that brand . Might even be printed on the back of the router .

Do that stage next 😊

[Dan1983]

Yes sorry also logged in to router

and the NVR is not showing on there 

[Pocster]

Aren’t those screenshots your nvr though ? 192.168.1.100 ?

[Dan1983]

Yes screen shots were from the NVR

Do you need a screen shot of the router list?

[Pocster]

15 minutes ago, Dan1983 said:

Yes screen shots were from the NVR

Do you need a screen shot of the router list?

Yes please 

[Dan1983]

[Pocster]

That it ? The entire list of connected devices ?

 

This says connect fail yes ?

 

It’s going to something very simple but really hard without being hands on to fix . Undoubtedly an IP type addressing issue 

 

[Pocster]

Can you show me the ip address of any of those devices listed ? . Any one will do .

[Dan1983]

Yes says connect fail

I'm afraid I’m out at the moment, will try and sort the above when home

Many thanks for the help on this, hopefully simple, the strange one is only one camera showing on the system, the other 2 must have power as red lights are on when looking outside 

 

 

[Dan1983]

Please see attached info for a couple of the devices on the list 

 

[Pocster]

Can’t see anything obviously wrong tbh . I was hoping for a different ip address range for nvr from your router - but they seem correct .