Dan1983 Posted August 13 Share Posted August 13 Afternoon all Just come back from holiday and out broadband provider has changed from BT to Vodafone The cameras went down on switching day and are now not working after new router install Will this be due to the change of IP address? We have a serage SR8004N NVR Is there a simple fix or will a technician need to be called? many thanks for any pointers Link to comment Share on other sites More sharing options...
Pocster Posted August 13 Share Posted August 13 (edited) Possibly . Port forwarding if required may be different . You need to find the cameras ip address first then go to its web server url Easiest way is go to routers ip address and find the list of connected devices . It’s possible new router has a different subnet range which would make the camera not visible ….. Edited August 13 by Pocster 1 Link to comment Share on other sites More sharing options...
IanR Posted August 13 Share Posted August 13 35 minutes ago, Dan1983 said: The cameras went down on switching day and are now not working after new router install How do you connect to the cameras when off site? ie. Web access, Serage App or 3rd Party App. If Serage App, have you rebooted the NVR since swap over? Maybe the NVR needs to reconnect to their Server to provide new WAN IP details. If via Web access or 3rd Party App then you'll likely need your to update those connections with your new WAN IP address and configure your new router with Port Forwarding or switch on UPnP. Vodaphone doesn't give you a fixed IP by default, so it will change your WAN IP with each reboot. If you need to use your WAN IP for connection, you can request a fixed IP from Vodafone. Link to comment Share on other sites More sharing options...
Dan1983 Posted August 14 Author Share Posted August 14 Thanks all To view we use the Serage app, tried rebooting the NVR and the signal booster it’s plugged in to as was thinking maybe they needed re pairing etc Link to comment Share on other sites More sharing options...
jack Posted August 15 Share Posted August 15 Definitely not my area of expertise, but did you have a static IP address with your previous supplier, and do any of the apps/software you use require that? If so, you need to get a static address with the new provider, and replace the old static address with the new one in anything that expects it. Link to comment Share on other sites More sharing options...
elite Posted August 15 Share Posted August 15 Is the connection to the NVR wired or wireless to the router? Can you login to the NVR? Do as @Pocster suggests to check it is on the router and to get the IP I'd be checking the following, depending if they are required by the app Port forwarding UPNP DDNS 1 Link to comment Share on other sites More sharing options...
Dan1983 Posted August 15 Author Share Posted August 15 The connection to NVR is wireless between 2 technomate boosters First one plugged in to router Not sure on the static IP address is there a way to find out? many thanks for the pointers Link to comment Share on other sites More sharing options...
elite Posted August 15 Share Posted August 15 Login to your router, look for the list of connected devices and identify the NVR? Have rebooted both technomates? - I don't have them, but could be worth a shot? Verify you can reach the NVR on your local network, if you can, then look at the app/remote side of things Link to comment Share on other sites More sharing options...
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