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Help, fixing bodged glazing job

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Glazing has been cut too low for the channel. 


Glazer says they can't redo unless the tile above is removed as not possible to slide it in, and is blaming the builder.


Builder says they can't remove the tile above, and is blaming the glazer.


I'm stuck in the middle, trying to figure out the best way to fix it, my current thinking is to use some kind of saw to grind back the channel above the glass, and then fill it with marble dust.







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