Recommend ASHP experts in North Wales

[connick159]

Hi, 

Had an ASHP installed but post post sales support has been shocking tbh so looking for other recommendations for a company or individual in North Wales area who I could get in to take a look with commissioning the system.

 

Problem is that i used 1 company to do the ASHP, another one to do the UFH and screeding but then found out they didn't do any connection and only installed up to the manifolds and then I need a plumber in to do the rest ( i had know idea at that stage so my fault i know). The 1st plumber was ok but has since moved and not available. The weren't too knowledgeable about the ins and outs of ASHP so there is no real 'professional' commissioning for the system like weather comp or anything like that.

 

While to ashp mob's contract said they'd provide full commissioning and also a room by room heat loss calc.... Neither of which I've seen and they are unresponsive and not come back to me via phone or email and i've been chasing since Nov.

 

Anyway, if any recommendations in the North Wales area that would be appreciated.

[Happy Valley]

We used Magna Renewables based in Runcorn for our supply and install. Very happy with their work almost six months on.

 

Not sure if they will deal purely with commissioning but worth a contact.

[ProDave]

That's sad yet again to hear or poor service from the "professionals"

 

I know @Nickfromwales is in the south but I wonder if he knows anyone that covers North Wales?

[Nickfromwales]

I can ask a mate, but tbh I’ve not done a job in Wales for over 4 1/2 years 😵‍💫 so a bit ‘detached’ from my old pool of fitter / mates in the trade here theses days. I’ve cut a fresh set of grooves in the bloody Severn bridge. 
 

@connick159 what make is the ASHP 

[connick159]

Thanks @Nickfromwales.

It's an ecodan 11.2 with pre plumbed 300l tank.

company is in Rhyl (award winning renewable specialists too apparently) and I'm nearer to Bangor. They used a local subbie, who installed while I wasn't on site and when i turned the water it started pissing out so I had to get them back. It's working and doing the heating but no one has given me a tutorial or anything like that, as per contract and I suspect they've not used weather comp or anything like that. My sparkey had to cut all power to site recently so I've had a play and turned it to weatjer comp but, tbh, for the price I paid these mugs I expect them to honour the contact and commission it properly and give me a run through.

Anyway, be grateful for anything at this point as I've been trying to get hold of them since early Nov last year but haven't heard a peep and no one answers the phones.

I'd drive to their office if I didn't think id then spend the night in the lock up after strangling someone.

Edited February 2, 2023 by connick159
Spelling