john0wingnut Posted January 12, 2021 Share Posted January 12, 2021 Hi all I have been putting quotes out for new AluClad Timber Windows. One of the places I contacted was VELFAC, but after several email exchanges and me providing all the further detail they wanted, they have come back to me saying they have passed my info onto a local supplier called VinDor, who can help me. Looked on their site and they only deal with Rationel Windows, which I understand is the same group as VELFAC. I assumed from plenty of other posts on here that VELFAC deal directly with self builders etc, so just wondering why they wont provide me a quote directly. Just seems odd. John Link to comment Share on other sites More sharing options...
Mr Punter Posted January 12, 2021 Share Posted January 12, 2021 Yes, that is a bit strange. They are both DOVISTA. I got a quote from Velfac in November. With Rationel they referred me to a distributor. Link to comment Share on other sites More sharing options...
john0wingnut Posted January 13, 2021 Author Share Posted January 13, 2021 On 12/01/2021 at 12:11, Mr Punter said: Yes, that is a bit strange. They are both DOVISTA. I got a quote from Velfac in November. With Rationel they referred me to a distributor. And was that direct to you, with you providing the window measurements etc? Link to comment Share on other sites More sharing options...
Bramco Posted January 13, 2021 Share Posted January 13, 2021 On 12/01/2021 at 12:11, Mr Punter said: I got a quote from Velfac in November. We also had a quote direct from Velfac last year. I wonder if it depends on how many windows you need? Simon Link to comment Share on other sites More sharing options...
john0wingnut Posted January 13, 2021 Author Share Posted January 13, 2021 4 minutes ago, Bramco said: We also had a quote direct from Velfac last year. I wonder if it depends on how many windows you need? Simon 3 x Doors 2 x 2.5m x 2.3m Sliders 4 x 2.4m x 1.2m windows 3 x 1.2 x 1.2m windows 2 x 0.9 x 1.2m windows .......... so a fair amount Link to comment Share on other sites More sharing options...
Bramco Posted January 13, 2021 Share Posted January 13, 2021 1 hour ago, john0wingnut said: 3 x Doors 2 x 2.5m x 2.3m Sliders 4 x 2.4m x 1.2m windows 3 x 1.2 x 1.2m windows 2 x 0.9 x 1.2m windows .......... so a fair amount A decent sized contract - I'd quote for it but then.... Link to comment Share on other sites More sharing options...
Mr Punter Posted January 13, 2021 Share Posted January 13, 2021 2 hours ago, john0wingnut said: And was that direct to you, with you providing the window measurements etc? I send a window schedule so there is less chance of confusion. Makes it easier for them to quote. Link to comment Share on other sites More sharing options...
john0wingnut Posted January 14, 2021 Author Share Posted January 14, 2021 Just thought I would update on this. So VELFAC have rung me and advised that referring to distributors for smaller projects is a new process, which started in the New Year, following suite from Rationel. But, customers can still request to deal directly with VELFAC, which I now am doing so for my quote. 1 Link to comment Share on other sites More sharing options...
DragsterDriver Posted February 19, 2022 Share Posted February 19, 2022 On 14/01/2021 at 10:36, john0wingnut said: Just thought I would update on this. So VELFAC have rung me and advised that referring to distributors for smaller projects is a new process, which started in the New Year, following suite from Rationel. But, customers can still request to deal directly with VELFAC, which I now am doing so for my quote. How did you find dealing direct? Link to comment Share on other sites More sharing options...
IanMcP Posted April 4, 2022 Share Posted April 4, 2022 any update on this ? getting quotes in for windows now and Velfac have pushed me towards a supplier Link to comment Share on other sites More sharing options...
DragsterDriver Posted April 4, 2022 Share Posted April 4, 2022 2 hours ago, IanMcP said: any update on this ? getting quotes in for windows now and Velfac have pushed me towards a supplier Be prepared for variable service. One did undercut the other by 10% but, and it a big but: they all dither around which is killer when the windows are on estimated 12-14 week delay. Link to comment Share on other sites More sharing options...
Mulberry View Posted April 5, 2022 Share Posted April 5, 2022 We were strongly considering Velfac, but we tripped over this... ...followed by this... https://uk.trustpilot.com/review/velfac.co.uk That's enough for me, Velfac are off the table. Link to comment Share on other sites More sharing options...
Mr Punter Posted April 5, 2022 Share Posted April 5, 2022 Ideal Combi and Rationel are part of the same group. Installation is often a downfall and on the video above I think many of the issues would not have arisen had the units been correctly installed. That said, I had an issue with condensation on a Velfac window some years ago and in spite of the warranty Velfac were keen to blame the install (which we did ourselves). The homeowner was not taking any nonsense so eventually Velfac capitulated and supplied and fitted a new one at their own expense. 1 Link to comment Share on other sites More sharing options...
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