Gary68

Agree with John sounds like its plumbed incorrectly and its not getting hot as its just pumping the return water from zone 1 that is already cool. If you ramp up the flow temp to 45C and the ufh start to get warm then that would confirm it.

Mine does that too, I think its just the app. Do you have a mitsubishi preplumbed cylinder, if it was for 2 zones there should be 4 pumps in total, 1 for the primary circuit, 1 for each zone and 1 for dhw. If you turn both stats on to call for heat you should have 2 pumps lit up with lights if they are the std grundfos pumps that are usually on the cylinder

Are you saying that you can only heat zone 1 or zone 2 at once, or is just that you haven't got the thermostats calling for heat at the same time? If its the former then something have been wired up incorrectly. I have UFH downstairs and rads upstairs they are on separate stats and both can call for heat independently or together they just have different pumps for each circuit.

If you unscrew all of the actuators I believe that should open all the circuits as the actuators hold them closed so if the actuators aren't wired in correctly or they fail, then they will just stay closed.

Just another point for reference, we have a not very well built or insulated 190sqm house from 2003, heat loss was calculated at 7kw and have an 8.5kw Ecodan and it was fine at -6C last winter.

What is calling for 'heat', you may find that you need to increase the temperatures on your thermostats to call for heat which will tell the heat pump to turn on and then cold water will circulate round the system. That's how it works with my air to water heat pump.

Its an Ecodan, flick DIP switch SW2-4 to on, reboot system, cooling now available in heating menu select flow temp and away to go.

Mine is set to 48C and I can just about hold my hand under it continuously, so it sounds like you are a lot lower than that if the bath is just warm enough, at 50C you get burnt in 5 mins. Also depends where the temperature sensor is in your tank if its not towards the bottom a lot of the tank won't be at 52C

The Melcloud app is easy to program, just choose your unit, go to timer, I add in the start of the off peak time and till it to run at a fixed flow during the winter. The flow temp can only be set from the main controller not the app. Then at the end of off peak I tell it to run change back to WC. In spring and autumn, I still run it at night but only in WC mode so 32C rather than 45C in winter. At this time of year it probably won't come on till the next off peak period, so no peak use.

Agree with Johnmo I have an ecodan I had an extra ufh pump fitted and a wiring centre with actuators and zoned thermostats. 5 years later it’s all redundant never needed in the first place all the actuators are disconnected all zones open all the time ufh pump is turned off water flows round quite happily when the heatpump is on. Probably £500 of waste if it was designed correctly in tne first place

£200-£300 is typical in southern England

3kw is exactly what most immersions pull that would my first check if you have one. The switch for ours is in the understairs cupboard and my in-laws turned ours by accident had me puzzled for a while.

For a rough estimates divide by 2900 so yours would be 6.3kw so your looking for a 7 or 8kw heat pump

If you have the MELCloud app you could do it. There is a timer function and you can set it to heat or cool at any time or day.

Post a screenshot of the front screen of your controller and your heat curve sounds like either the heat curve is wrong or you are running at a set temp and not weather comp

It defrosts less at -7C so increased running time at higher flow temps

My heat loss was calculated at 7.7kW and they installed a 8.5kW Ecodan, it works well at the -2C design temp it has to run 24/7 to keep the house at 21C but works right down to the -7C temps we saw this winter with no noticeable impact to internal temp. I believe this is because the MCS heat loss survey is probably conservative so we have a bigger buffer (no pun intended) in the heat loss than calculated. The bigger issue with Ecodan's is that if you have the Mitsubishi preplumbed cylinder then they come with an awful LLH and a whole host of pumps and to maintain warranty they have to be filled with glycol. The other issue with Ecodan is that the primary pump is not located within the outside unit, its installed internally within the house so depending on the location can cause a noise nuisance, especially at night. The Ecodan also cannot modulate the flow rate itself to maintain delta T. In saying all that its run flawlessly for 5 years, has a reasonable COP of 3.5. Would I buy one again, no, I would give Vaillant or Daikin a go if I had to change.

Just to clarify the Melcloud app doesn't calculate COP. Its shows an estimate of power consumed and heat generated on a bar chart that you can estimate COP from but its not particularly useful, as there is no data other than the bars and its an estimate. Where the app is useful is seeing what the flow and return temperatures are doing for the last 24 hours so you can see how its cycling on and off. You can use it to turn the ASHP on and off remotely and change room temperature if you are using the main controller to control temperature. You can also set a schedule for heating and hot water and change from fixed flow to weather compensation modes but you can't change the flow temperature specifically.

There is an installation video online there is only 1 place it can go, turn off power to FTC, remove cover (4 screws), plug in, put cover back on.

Yep that makes sense, the controller just isn't set up for 2 zones, you could just put both sets of wires in IN1 if they can fit. Your very welcome

Are you seeing 2 zones on the controller per my earlier image Are you seeing 2 zones on the main controller now? If not SW2-7 may need to be moved to on and maybe SW3-6 as well the manual isn't the clearest. Don't forget to power it down before any changes otherwise they won't take effect

I'm no expert but if your heat pump is set to a single zone I don't think IN6 will be doing anything as it has be to enabled for 2 zones, if you turn off the thermostats that are linked to the UH8 that is wired to IN1 and leave the thermostats wired to IN6 still calling for heat does the heat pump continue to run?

They need to be on IN-1 for single zone operation, that's where my UH8 is wired to, so Lr and Ls need to go to IN-1

Is the FTC set up for 2 zones, do you have an upstairs that is a separate zone, if the dip switches are set for 2 zones you should see the 1 and 2 under the heat pump symbol. You could wire the 2 manifolds as separate zones, I would have thought you could wire them to the same zone in parallel, its just a signal for the heat pump to start up, it won't care where that signal is coming from.

The water temp is set to 50C but is it actually getting to 50C? How long are you heating the water for, mine is set to 48C and takes an hour to heat back up after normal use from completely cold it takes just under 2 hours. Do you have the Melcloud app for your ecodan that shows hot water temp here is mine from last night, showing it reaching 48C.