We had a similar issue with a door frame. We didn't want the faff of removal and waiting months for a replacement, so we compromised and they sent somebody out to spray paint the inside. Flawless and you woulnt know the difference unless you got down and had a really close look.
Start thinking along those lines and what compromise you might be willing to meet.
As above, all comes down to the spec / order sheet you signed. our window were very thorough and clear in this regard. Had a simple one pager with the big items like quantity, colours, spec, and then a full booklet with the extreme details of every individual unit.