canalsiderenovation

The hot water is fine, it's heated the tank and the actual fan outside worked. I'm not completely convinced the heating is working. The stats are calling for heat but the actual heat pump fan isn't working outside 🤔 I'm waiting with baited breath to see if the floor gets warm and the temperature rises in the rooms but surely if the heating was working the fan should be working on the unit outside.

Solved it!!!! That red handle - turned it for 20 seconds or so then put it back and it worked. Everything back working again. No idea what's it's purpose is or what it did but it worked.

Ok so is it this that needs more water - some googling tells me that the black needle should be higher than the red one? The black tap to the right doesn't do anything though. Edit - done it and increased it to a about 1 bar but it's not that!

Righty we have followed the video and checked and cleaned the filter. No issues there. Turned everything back on and still nothing so it's obviously something more serious.

It's Alto rather than Freedom but I think it's the same I've got the videos so I feel OK checking the filter and I vaguely recall the engineer coming out last time doing this but I don't know if we need to do anything to make sure we don't get lots of water coming out when we undo the filter - that's the bit I'm worried about! If I unscrew something and we end up with a house full of water!

Is that the handle next to the filter?

Oh hang on I think the Solic has an immersion boost on it. Good thinking I'll do.

I'm sure it's this Trouble is we don't want to do this incase we end up with water spewing everywhere as I'm sure you must need to isolate something first.

I believe it was 12 months warranty and they came out a year ago when it was under warranty and we had the exact same issue! I have just found the email and it was the same error then and they replaced the flow switch and cable. They aren't open at the weekend. It's just over a year to the date I emailed with the same issue with the notes I mentioned above. Seems either way we are stuck this weekend with no heating or hot water.

Only a year ago did Alto come out and do a warranty repair and noted the following on the job notes; Flow switch and the cable replaced. Filter was clogged so cleaned it. Presume was down to 0. Filling loop was not working so had it replaced to top up pressure. Flow rates at 26 l/m. One of the filling set valve was half open.

Just spoke to someone who can't come out but he suggested the filter. I recall them showing us this so we are just going to try and check this. Does this bit look like the filter? And next question, if we need to take I presume we need to turn something off before removing the filter. Any suggestion? Or this pic below where you can see what I think is the filter and the black handle.

So the actual HP unit outside isn't working even when we put the stats up, rooms show calling for heat but pump unit isn't working outside. So no heating or hot water - bloody hell. Just what we need.

Yes heating seems to work fine, because house was warm this morning. When I put the stats up this happens so I presume it's just the water. So far tried two engineers and no one can come out before Xmas, unfortunately getting anyone in our area with HP knowledge is difficult and hell (or our house!) would freeze before I'd let the plumber back who did the plumbing and installation (signed off by Alto who are helpfully only open M-F). Actually scrap that no heating either lights turn on but ASHP isn't working outside. Brilliant no heating or hot water. VID_20221217_103151.mp4

Ok here is what I've found on video - are these red lights normal? Taped things, turned power back on and water on and pump initially came on then went off so for some reason we can't get the ASHP to do water. Pic afterwards. VID_20221217_101111.mp4

Thanks for this. Right that's the next step then.

Thanks I tested those and the water pump comes on, albeit only briefly then off again. Others seem to be fine too. VID_20221217_095143.mp4

When I go to turn the hot water on, everything lights up and sort of kicks in briefly then goes off! Can't even get an engineer either.

Can't see anything in the manual. I've found the flow thingy but no idea what else I should be looking at.

I think the heating is working but I'm not sure the hot water is. Any idiot proof guidance to try and solve this please?

Can anyone help. There is an error showing on our heat pump control.

Hopefully not, though it is half term week so the canal is full of idiots hiring boats.

Fence posts done over the weekend! We got them from Kedel with a pointed end and round flat top 1.5m in length and almost half of them buried with sheer force knocking them in. I ended up driving to them to check out their products and discussing exactly what I wanted and they drilled them 20mm hole for the rope (extra cost) then I got a man and van a couple of weeks later to pick them up (their delivery fee is a rip off). They were about £13 each including the drilled hole. Got some rope from Facebook (someone bought 32m from Rope Services) and we got it very cheap. It's about 30 metres in length. Ignore the paving as we will be redoing it. Had to lay some turf where I got up some of the paving flags. . VID_20221023_172932.mp4 VID_20221023_171947.mp4

Great thanks I'll stick with the ASHP. I never quite knew what that button did on the Solic as we have never used it! In summer the tank was always pushed up to about 57 degrees with no ASHP from the solar alone. @Conor you have your ASHP water temp a few degrees lower than our 48 degrees but we only have it scheduled to turn on with the ASHP during the 5.5p Octopus Go rate. May have to change that once our Octopus Go rate expires in March - no idea what that will rise to then, but at least we have cheaper rates than most to see us through our heating and hot water for the majority of winter.

This may be a silly question - bear with. Until a couple of days ago our solar has been doing our hot water, diverting an excess to the tank but we were finding it wasn't quite hot enough and not reaching the temperature we like. It is programmed in on the ASHP to 48 degrees but the heating and hot water on the ASHP has been off for 4 months completely. So hot water is back on the ASHP trips in at 8:30pn during our Octopus Go rate and heats it up to 48 degrees if the solar hasn't diverted enough. On the Solic I notice a button where you can boost it for 90 mins. I guess means it will be like switching on an immersion. So is this powered by the ASHP too? In essence what I'm asking is if it's better to let the ASHP heat the hot water or press the boost on the Solic which is the immersion - or is it the same? Am I overthinking this?

There is always motorway barriers! See if you can find my thread . . . We used 90 metres of them!