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Posted

We finally received the damaged doors and trims from Nolte and was able to get the quarts worktops on 

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  • Like 5
Posted
11 hours ago, newhome said:

Wow, that's a lovely kitchen! You've made an ace job of that! Stunning. 

Thanks 

A bit disappointed with Nolte 

Some items were damaged at the factory but sent out anyway 

Virtually no quality control 

Their rep was a total arse 

Telling me that there was six migrants in the lorry and they had damaged my kitchen 

including the five mtr finger rail that had been scratched then re packaged. Loads of excuses 

  • Confused 1
Posted

They blamed migrants for kitchen damage!? That's an inventive excuse I guess. Does make them sound like arses though ;).

 

 

Posted
9 minutes ago, nod said:

There rep was a total arse 

Telling me that there was six migrants in the lorry and they had damaged my kitchen 

including the five mtr finger rail That had been scratched Then re packaged Loads of excuses 

 

Incredible. Like, unbelievable incredible. I don't think I've ever heard that one before!

Posted
10 hours ago, newhome said:

They blamed migrants for kitchen damage!? That's an inventive excuse I guess. Does make them sound like arses though ;).

 

 

I think Nolte must get a lot of issues with quality control Or lack of it 

The rep rang me after numerous emails to Germany 

I couldn’t get a word in edgeways 

He just kept saying let me speak 

He drowned on about the company’s turnover Six layers of glued laminate Robots 

Then hit me with the mother of all excuses Six migrants in the truck 

Doesn’t know were the missing bits of my bloody kitchen are 

But is sure there were six migrants 

But in the migrants defence after scratchithing my five mtr finger rail amongst other things They attempted to polish the scratches out Going right through to the bare metal Leaving a white residue on the alloy 

They then re rapped it with bubble rap and packaged it with cardboard Hoping I wouldn’t notice 

This couldn’t of happened at the factory As there are Robots checking every item

 

Not the German efficiency we expect 

  • Haha 1
Posted
9 hours ago, newhome said:

Vorsprung Durch Technik (or not as the case may be ...!)

 

I’m guessing from the aggressive attitude of the rep that Nolte are having issues with their quality control 

I don’t think he would have contacted me if I hadn’t of kept on contacting the factory direct 

  • Like 1
Posted

Disappointing when you make the decision to pay a bit more to get better quality and it doesn't work out as you envisaged ...

 

  • Like 1

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