Danwood

[Kjc]

We bought a Danwood bungalow 3 years ago and are very pleased with the property as a whole. However with it being a nonstandard construction we did wonder if anything went wrong with the property how easy would it be to find the parts and have it repaired by one of their workers after the 2 year guarantee expired.

it took me quite a while to get in touch with Danwood and quite a few emails to discover if I required them to do any repairs they would charge £326 for a service team to come and look at a bathroom door which is catching on the floor. The charge of £326 was because they don’t have anyone near to our property.

i do wonder if a tree fell on our property or such like how it would ever get repaired 

[Nickfromwales]

1), if you’re out of warranty, and they’re travelling for a service or repair aka call out, then of course they’ll charge you for it. 
 

BTW, £324 seems quite a nominal amount for such service, and one would assume if it is a quick adjustment of a hinge or lock they’d just do it whilst they were there. 
 

2), if a tree fell on your house, you’d ring your insurance company, not Danwood!!

 

Your insurance company would then invite them to tender, or you would request to nominate Danwood.

 

You’re out of warranty I assume, if so then agree to pay the fee; your other option is to just find a local carpenter who will likely resolve this for you in a single visit, possibly at a reduced cost. 

 

 

[JohnMo]

1 hour ago, Kjc said:

However with it being a nonstandard construction

Just looked at build spec and it would appear nearly every house in Scotland is also of non standard construction. It's a timber frame kit, so really nothing non standard about it. So can be repaired using standard building materials.

 

The only real difference is it's factory built, instead of site built. All pretty standard stuff for a Joiner to repair should there be a need.

 

Their typical wall build is

external 

Render

Thermal insulation

OSB or gypsum fibre board

Timber studs/Thermal insulation

OSB or gypsum fibre board

Polyethylene vapour check

Plasterboard

 

Internal walls

Stud wall

[Kjc]

It’s a composite door and not likely to be planed. I do think it is the hinges that may need adjusting which on the face of it looks simple and I have tried many times to adjust them but with no change. My point being it would have been nice to have a joiner who is familiar with the Danwood construction hinges. It looks a simple job and would think a local handyman could do it very cheaply if it was a standard set of hinges.

[Kjc]

10 minutes ago, JohnMo said:

Just looked at build spec and it would appear nearly every house in Scotland is also of non standard construction. It's a timber frame kit, so really nothing non standard about it. So can be repaired using standard building materials.

 

The only real difference is it's factory built, instead of site built. All pretty standard stuff for a Joiner to repair should there be a need.

 

Their typical wall build is

external 

Render

Thermal insulation

OSB or gypsum fibre board

Timber studs/Thermal insulation

OSB or gypsum fibre board

Polyethylene vapour check

Plasterboard

 

Internal walls

Stud wall

Try telling that to the insurance companies they all say it’s non standard 

[ProDave]

31 minutes ago, Kjc said:

It’s a composite door and not likely to be planed. I do think it is the hinges that may need adjusting which on the face of it looks simple and I have tried many times to adjust them but with no change. My point being it would have been nice to have a joiner who is familiar with the Danwood construction hinges. It looks a simple job and would think a local handyman could do it very cheaply if it was a standard set of hinges.

Is this an internal or external door?  Post some pictures including the whole door and hinge detail.

 

These are not hinges unique to Danwood, just the ones they chose to use.  

[JohnMo]

Our door hinge has to be cranked (bent) to adjust, using a tool that slips over the hinge. Suspect it's a tool that can be picked up for pennies on Amazon etc.

[Nickfromwales]

12 minutes ago, Kjc said:

Try telling that to the insurance companies they all say it’s non standard 

You’d have stated this when you took out the policy? Ergo your non-standard home will be fully covered, less any exclusions or caveats. 

[kandgmitchell]

Surprised that a bathroom door is catching on the floor. There should be a decent clearance under it for MVHR airflow into the bathroom and out via the extract duct. Are you the first owner or a later purchaser? Could someone have re-tiled the floor? Either way they are a European composite door with a rebate in the edge of the door itself that closes against the face of the lining rather than sitting inside it like UK doors tend to.

 

If I recall the hinges look like this  but on a larger scale. Perhaps they are adjusted by screwing in or out either of the two parts? Others may be able to help.....

[saveasteading]

31 minutes ago, kandgmitchell said:

Perhaps they are adjusted by screwing in or out either of the two parts? 

Yes , and I think the door can be raised by adding a washer.

 

[ProDave]

If it's the bathroom door catching on the floor the first thing I would do is put a spirit level on the floor make sure nothing has moved.

[Kjc]

The hinges look the same the ones that go into the door are easy to adjust but the ones going from the the frame mean taking the door off and adjusting the other set of three hinges. It would mean taking the door off and adjusting each hinge 6 in total to get the right fit.

there would be an awful lot of permutations before the right balance was achieved.

As it happens when we had our snags sorted which the same door was the problem 2 Polish guys came to fix it, They took one look at it took the door off made a couple of adjustments and put it back on which was then fine. This is the reason I was trying to get someone familiar with these type of hinges. We were the first buyers and our neighbours halve the same problem.

They also tried to get Danwood to fix their roof which proved difficult and the roofer they did get said the tiles were unusual 

[kandgmitchell]

5 hours ago, Kjc said:

They also tried to get Danwood to fix their roof which proved difficult and the roofer they did get said the tiles were unusual 

Really? We had the choice of two Marley types. We found Danwood were very good at dealing with all the snags at the end of the year defects period. We haven't so far needed to make a warranty claim but I guess being Poland based any visit has to fit in with current builds nearby.