Sat with her family, and listen to her Mum talking about her sister and how she has finally got her 6 year old bungalow warmer. Transpires she accepted a cold call from a 'government advisor' telling her she was eligible for an insulation grant. They come and inspected, actually find huge amounts of black mould, wet joists and the felt damp and falling apart. But fortunately they can start the work within a few days.

 

They quote to spray the back mould, strip out all the insulation and make good.

 

They come out a few days later, spray all the mould disappear off, and return removing all the old insulation/damp insulation and replacing it. All in a days work for a few of them.

 

Only cost her £6, with them securing a £2k grant from the government whilst they were in site quoting.

 

 I repeat, It's a 6 year old bungalow. Cowboys built the (expletive deleted)ing think, cowboys fix the (expletive deleted)ing thing.

 

I still can't work out how she would have so much black mould, and wet / rotting timber up there though?!

 

FOR (expletive deleted)S SAKE!

1 hour ago, Andehh said:

Sat with her family, and listen to her Mum talking about her sister and how she has finally got her 6 year old bungalow warmer.

So after the work that cost her £6, is the property actually warmer?

 

Was there really visible black mould before they came?

Apparently lots of it, they took pics and showed her. She had actually been suffering from lung conditions, so the mould would be align to that.

 

Property was cold beforehand (6 year new build,i repeat!) and apparently is noticable warmer after!

I would love to know just what was wrong with such a new build that was such an easy fix to make a noticable improvement.

What type of build is it, and where in the country.

Something sounds very wrong.

shame you weren't close enough to this family member to have helped her earlier?

Am I the only one thinking that they smoked a few rollies in the attic for a few hrs,  got her to sign a form and called it a good one.

 She is semi elderly, health issues and on her own so easy pickings for the bastards.

 

Sadly we're a few hours away and I never knew, had kept an open offer to have a look at her UFH system which also seems to have been done wrong (thermostats wired to the wrong zones by the sounds of it) but never knew about the insulation until the mother in law told us about how pleased she was with it..... I could only chew my own tongue over how no one else found it odd that £6k for a days work should fail anyones laugh out loud test. (along with gov grant over the phone...)

 

She has two mid 30s children who she could have asked for a second opinion!

She should contact the warranty provider.

19 minutes ago, Andehh said:

I could only chew my own tongue over how no one else found it odd that £6k for a days work should fail anyones laugh out loud test.

 

£6k!

 

In post 1 you referred to it costing her £6. Had the 'k' gone astray?

 

This sounds horrendous if the 'k' is right. 

 

I assume the lady did not go in the loft and that, if one were feeling cynical, the pics could be of anywhere?

 

On the other hand re the respiratory issues and the 'warm feeling' it sounds like something must have been done...

Their original quote was £8k but the original cold call which found her they used the "government grant" to hook her. When on site and quoting they then rang the government and" secured the £2k grant" which meant she only needed to pay £6k for the work!!!

£6k, oh dear.

 

I assumed that it was some chancers who were just rinsing a £2k government grant with a token £6 from her. 

 

Scurrilous behaviour.