Sunamp Ltd response to my recent Sunamp PCM 58 failure was top notch

[readiescards]

The 3 year old PCM58 failed in our farm's holiday cottage, spitting out its salt, a couple of weeks back.

Called up Sunamp Ltd and within 10 days had a new one delivered, installed and working

Steven McElhinney fully understood the need and actioned a response, working within my time frame so hot water ready for the next holiday cottage guests

 

Very pleased.

[readiescards]

Oh and the replacement unit has some useful LEDs so can now understand what the unit is actually doing - very useful

[ToughButterCup]

14 minutes ago, readiescards said:

Oh and the replacement unit has some useful LEDs so can now understand what the unit is actually doing - very useful

 

Now that, that's progress.

 

It points up what happens when nerds come up against usability experts. Not everyone needs to know what's happening inside a 'black box', but for those who do, then manufacturers need to take account of their requirements.

 

Tell us: do the LEDs actually tell users anything meaningful?

[SteamyTea]

Didn't Sunamp enter into a sales agreement with Fischer a few years ago.

I may be wrong, and quoting the wrong company they did a deal with.

 

https://www.asa.org.uk/rulings/fischer-future-heat-uk-ltd-G19-1023772.html

[Russdl]

1 hour ago, readiescards said:

The 3 year old PCM58 failed

Ours is around 3 years old…🤞🏻

 

Did Sunamp give any explanation regarding the failure. 

[readiescards]

My understanding is the internal temp sensor some how creeps away from the heater element, so eventually causing too much heat to enter boiling the salty stuff.

 

 

[readiescards]

3 hours ago, ToughButterCup said:

 

Now that, that's progress.

 

It points up what happens when nerds come up against usability experts. Not everyone needs to know what's happening inside a 'black box', but for those who do, then manufacturers need to take account of their requirements.

 

Tell us: do the LEDs actually tell users anything meaningful?

 

 

Ha ha. Well how many people do you know that have a temp sensor in their airing cupboard that they check on to see if the immersion tank is full of heat?  I know one. Me!  So yes I find the new Sunamp LEDs very useful/interesting.  Whether my holiday cottage guests will be quite as interested as I am is another matter?!!