readiescards Posted February 13, 2023 Share Posted February 13, 2023 The 3 year old PCM58 failed in our farm's holiday cottage, spitting out its salt, a couple of weeks back. Called up Sunamp Ltd and within 10 days had a new one delivered, installed and working Steven McElhinney fully understood the need and actioned a response, working within my time frame so hot water ready for the next holiday cottage guests Very pleased. 1 Link to comment Share on other sites More sharing options...
readiescards Posted February 13, 2023 Author Share Posted February 13, 2023 Oh and the replacement unit has some useful LEDs so can now understand what the unit is actually doing - very useful Link to comment Share on other sites More sharing options...
ToughButterCup Posted February 13, 2023 Share Posted February 13, 2023 14 minutes ago, readiescards said: Oh and the replacement unit has some useful LEDs so can now understand what the unit is actually doing - very useful Now that, that's progress. It points up what happens when nerds come up against usability experts. Not everyone needs to know what's happening inside a 'black box', but for those who do, then manufacturers need to take account of their requirements. Tell us: do the LEDs actually tell users anything meaningful? Link to comment Share on other sites More sharing options...
SteamyTea Posted February 13, 2023 Share Posted February 13, 2023 Didn't Sunamp enter into a sales agreement with Fischer a few years ago. I may be wrong, and quoting the wrong company they did a deal with. https://www.asa.org.uk/rulings/fischer-future-heat-uk-ltd-G19-1023772.html Link to comment Share on other sites More sharing options...
Russdl Posted February 13, 2023 Share Posted February 13, 2023 1 hour ago, readiescards said: The 3 year old PCM58 failed Ours is around 3 years old…🤞🏻 Did Sunamp give any explanation regarding the failure. Link to comment Share on other sites More sharing options...
readiescards Posted February 13, 2023 Author Share Posted February 13, 2023 My understanding is the internal temp sensor some how creeps away from the heater element, so eventually causing too much heat to enter boiling the salty stuff. 1 Link to comment Share on other sites More sharing options...
readiescards Posted February 13, 2023 Author Share Posted February 13, 2023 3 hours ago, ToughButterCup said: Now that, that's progress. It points up what happens when nerds come up against usability experts. Not everyone needs to know what's happening inside a 'black box', but for those who do, then manufacturers need to take account of their requirements. Tell us: do the LEDs actually tell users anything meaningful? Ha ha. Well how many people do you know that have a temp sensor in their airing cupboard that they check on to see if the immersion tank is full of heat? I know one. Me! So yes I find the new Sunamp LEDs very useful/interesting. Whether my holiday cottage guests will be quite as interested as I am is another matter?!! Link to comment Share on other sites More sharing options...
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