robert66 Posted August 17, 2022 Share Posted August 17, 2022 Last night I noticed my Velux Integra Window is closing, because of noticed rain, but after a short time the window is opening for a small part, and than it starts again. The system notice the window is not totally closed and is try to close it again, and opening again after a short time...so that is not something you want especially not in the bedroom where you want to sleep. I thought the problem had do to with a modem problem(I noticed the connection with internet was lost, so also with the Velux gateway I guess. A few hours later that problem was gone, so I thought also the problem with the velux window. But I noticed just a quarter ago, the problem is still there. Windows closing because of rain, or expected rain, and opening after a short time, for just a small part(maybe 10%). Anyway strange. This is this first time I have this problem. What can I do about it? What can I try to get this solved, what occurs this problem. When this problem not is solved for coming night I will put the window on manual. Link to comment Share on other sites More sharing options...
Mr Punter Posted August 17, 2022 Share Posted August 17, 2022 It would be best to get in touch with Velux. Link to comment Share on other sites More sharing options...
Temp Posted August 17, 2022 Share Posted August 17, 2022 It's quite humid these days. Perhaps they open a bit for that reason? Link to comment Share on other sites More sharing options...
robert66 Posted September 22, 2022 Author Share Posted September 22, 2022 On 17/08/2022 at 19:24, Mr Punter said: It would be best to get in touch with Velux. I did, but I have the feeling I understand more of it than the guys who tried to answer my quiestions Link to comment Share on other sites More sharing options...
robert66 Posted September 22, 2022 Author Share Posted September 22, 2022 On 17/08/2022 at 21:36, Temp said: It's quite humid these days. Perhaps they open a bit for that reason? No. Something is blocking(as a remark says in the app) why the window is not totally closing, and then the software is trying again and again, to close the window. Not something you want, especially not when it is a windows in your bedroom. Link to comment Share on other sites More sharing options...
Kelvin Posted September 22, 2022 Share Posted September 22, 2022 I don’t have any knowledge of the Velux system. I’m a bit surprised it needs an internet connection to operate? Is that really the case? How does it work. Does it use weather data to determine if it’s going to rain (which would explain the internet connection I guess) or does it have a water sensor? Is the software user configurable? If it’s stuck in a loop of opening and closing then it’s likely a fault. Can you close the window from an app and if so does stay closed or does the same thing happen? Link to comment Share on other sites More sharing options...
Triassic Posted September 22, 2022 Share Posted September 22, 2022 Could you disable the function via the App? In our case we went for the simple rain sensor that closes the window when raining. and a remote control to open and close the window. Link to comment Share on other sites More sharing options...
robert66 Posted October 3, 2022 Author Share Posted October 3, 2022 On 22/09/2022 at 12:10, Kelvin said: I don’t have any knowledge of the Velux system. I’m a bit surprised it needs an internet connection to operate? Is that really the case? How does it work. Does it use weather data to determine if it’s going to rain (which would explain the internet connection I guess) or does it have a water sensor? Is the software user configurable? If it’s stuck in a loop of opening and closing then it’s likely a fault. Can you close the window from an app and if so does stay closed or does the same thing happen? Yes it is using weather data to determine if it is going to rain. And it also have a water sensor. So when it is starting raining the window automatically close. You can change somethings in the app, but for some reason there is no way you can put off the rain sensor. I have also remote controls to operate the window. I think that is also working without internet/app. But the window can also automatically open when the CO2 figure in the room is too high(what happens a lot with a totally closed window). And that is only working with the app/internet. About the close problem I am afraid it has to do with a technical issue. I had this problem not when I start using the window. When is stucked it is so far closed(Ventilation flap) you see what occurs the problem. Link to comment Share on other sites More sharing options...
robert66 Posted October 3, 2022 Author Share Posted October 3, 2022 On 22/09/2022 at 12:26, Triassic said: Could you disable the function via the App? In our case we went for the simple rain sensor that closes the window when raining. and a remote control to open and close the window. No I can't. And I really don't understand this is not possible. The app had just a big update, put disabling the rain sensor still not possible. I can't also not disconnect the sensor. What I indeed can try is using the remote controle without the internet app. So I at least can do something with the window. Now I am closing and opening it manual. Link to comment Share on other sites More sharing options...
robert66 Posted October 3, 2022 Author Share Posted October 3, 2022 29 minutes ago, robert66 said: No I can't. And I really don't understand this is not possible. The app had just a big update, put disabling the rain sensor still not possible. I can't also not disconnect the sensor. What I indeed can try is using the remote controle without the internet app. So I at least can do something with the window. Now I am closing and opening it manual. It is still possible by remote control to control the window, so that is something. But I am afraid the window will still close automatically when the rain sensor notice rain:-) Wednesday night rain expected so I will see what happens. Link to comment Share on other sites More sharing options...
Kelvin Posted October 5, 2022 Share Posted October 5, 2022 Presumably you can cover the rain sensor so effectively disabling it. Link to comment Share on other sites More sharing options...
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