Smart meter wont connect - metal cabinet

[ollie]

Hi guys quick background

 

Self build house - dno installed power to plot boundary in a metal kiosk that houses our smart meter, (supply then runs to our cu in the house)

 

Desperately trying to join Octopus go as we are on ASHP but can't as our smet2 meter wont communicate with DCC 

 

They seem to think its due to the meter being housed in a metal cabinet apparently there was a some small amount of data sent which they guess was when door was open - which im going to do a another test with them to see if this is the case

 

we are in North Yorkshire so meter works with arqiva on radio waves 

 

anyone had this issue with their smart meter not communicating due to metal cabinet , if this is the cause how and who would i contact to get it rehoused , is this even possible?

 

thanks in advance!

Oliver 

 

 

[markc]

My smart meter took around 2 months after install  to finally communicate 

[ollie]

Hi guys quick background

 

Self build house - dno installed power to plot boundary in a metal kiosk that houses our smart meter, (supply then runs to our cu in the house)

 

Desperately trying to join Octopus go as we are on ASHP but can't as our smet2 meter wont communicate with DCC 

 

They seem to think its due to the meter being housed in a metal cabinet apparently there was a some small amount of data sent which they guess was when door was open - which im going to do a another test with them to see if this is the case

 

we are in North Yorkshire so meter works with arqiva on radio waves 

 

anyone had this issue with their smart meter not communicating due to metal cabinet , if this is the cause how and who would i contact to get it rehoused , is this even possible?

 

thanks in advance!

Oliver 

[TonyT]

Is there not an external aerial connection?

[ollie]

21 minutes ago, TonyT said:

Is there not an external aerial connection?

i asked the very same question apparently not

[Temp]

Google finds..

 

https://forum.ovoenergy.com/smart-meters-136/i-ve-been-told-i-can-t-get-a-smart-meter-fitted-due-to-metal-casing-around-my-electricity-meter-area-why-8985

 

I've been told I can't get a smart meter fitted due to metal casing around my electricity meter area - why?

 

[jack]

@ollie, I've merged the two threads you started on this topic into one. I think this is the more appropriate forum than Boffin's Corner where the other one was.

[ollie]

17 minutes ago, jack said:

@ollie, I've merged the two threads you started on this topic into one. I think this is the more appropriate forum than Boffin's Corner where the other one was.

thanks Jack Im relatively new here so still finding my way around where to post 

[jack]

24 minutes ago, ollie said:

thanks Jack Im relatively new here so still finding my way around where to post 

 

No worries. To be clear, it's more the fact that there were two posts on the same topic than where you posted. If you'd just posted in Boffin's Corner, it wouldn't have been moved.