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Dealing with customers

Featured Replies

When I'm arriving to look at the start of a new job, does the customer have a rough idea of what they want or is it down to me a help them figure out their wall design. Thanks

 

They will give you a plan of what they want it to look like, length width height etc and what brick bond they favour. Then what kind of finsh is at the top, concrete coping, slate or soldier course. Then it's up to you to make it happen. 

If there is something that you think won't look good then you can help them by explaining what ever it is that might be wrong and let them make the final call.

I used to find most customers had a beer budget but champagne taste, you need to knock them into line very quickly. 

 

I then did a reappraisal of my business and found customers with a champagne budget, loads better.  

Beer budget hence I DIY. Will drink anything and this shows in my bricklaying!

 

20191023_093347

 

1 hour ago, Onoff said:

Beer budget hence I DIY. Will drink anything and this shows in my bricklaying!

 

20191023_093347

Nothing wrong with that. 

Just get it bloody finished. 

 

I agree, think most brickies would be happy if they could do that!!

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