VAT 'National DIY Team' just hang up on you :-(

[MirandaPoth]

I've tried several times over the last few days to call the 'National DIY Team' at the VAT office to ask them some questions about our VAT reclaim. Plus, the form says you have to ring them to find out what address to send your claim to.

However, after all the autoattendants, I get a message saying basically 'sorry we're too busy to speak to you, please try later' and it hangs up. No option to hold, no answering machine, no other way to contact them. Somewhat annoying.

Anyone else experienced this? It is just the time of year?

[nod]

We have recently done and had ours paid in full 

We just followed the forum guide 

Perhaps one of the mods will point you in the right direction

[Declan52]

They could still be mostly on holidays so only operating with a few answering any calls.

[Temp]

Try asking  your questions here. Many of us have been through the process.

[newhome]

I would say that they are catching up post the Christmas break. I’ve never had that before although sometimes the wait has been long. 

 

Hopefully you have managed to get access to the forum guide now as some of your questions are answered in there. The address to send it to is here 

 

https://www.gov.uk/vat-building-new-home/how-to-claim

 

Once you’ve had a read of the guide feel free to reply to the guide with any further questions you may have ?. 

 

 

 

 

[mvincentd]

Back in summer I got through fine and had a very un-rushed and productive conversation with them...so i'd guess it was just bad timing for you.

[Dave nuttall]

I have been trying for months to get through to this team I now have their email address it Is

diy.team@hmrc.gov.uk