DeeJunFan

Thanks Jack, Will give this a go and see how they respond. I've really hit my limit with the whole situation and the fact that they point blank refuse to even come out and check what they have delivered, or double check the measurements. They just act so arrogantly, that they did everything right on paper it doesn't seem to matter to them that it doesn't fit in the real world.

No Debit card, They seem to have little regard for self-builders, they know you are a once off customer who doesn't need any special treatment and can be feed whatever line they feel like giving you. They actually tried to tell me that it wouldn't have been possible to do the overhangs at 100mm as that would have imbalanced the trusses. Tried throwing in something about cantilever.

Thats the next port of call, I have this up here and on boards and i'll be posting a bad review on their facebook page. Trying to get the bosses email address so it can t be avoided

Done that, Told him to cancel everything (they had special order slate trim) and he said thats fair enough, that i wasn't the first. Didn't give a shite I went nuts with 2 of them on the phone. 1 even hung up on me.

They will not start production until fully paid. But i have cancelled a £500 order i had with them for other materials.

I Just bought some yesterday, The slate staining is something i'm very keen to avoid. We had our lead tray manufactured for out chimney, so its built to spec and welding in a factory. (Our builders merchant wanted to just send out a sheet to lead to be cut to size) According to the roofer there is a thick black coating on the lead tray so i'm hoping we can avoid the run off. Still going to oil them though

So anyone who has read this (Reposted from the NI Self Build thread) thread all the way through will see i was struggling with my Truss manufacturer. They pulled the finger out and finally got around to sorting the measurements and getting them delivered (in a manner of speaking) But alas when my roofer tried to put up guide trusses for the house we discovered that the months of back and forth about in-correct measurements, over hang and corbel detail went in one ear and out the other. Trusses were delivered to site to big. As we are not going with facia/sofits etc we are having a corbel block which is already in place we needed the trusses to finish up inside the cavity. As shown in the drawing (done by the Truss company) Unfortunately as the Guy who measured up our house did so incorrectly twice with a laser tape (God knows how), he also sent a design that had the wall plate on the external block! He also made a small but meaningful mistake on our first quote. Pricing 3 Double trusses at 1.93 instead of 193.00 which made them look like a much better deal! They have come out 30mm to long at the Joist and with 20mm extra overhang (Garage Trusses have 100mm extra overhang). So they all need to be trimmed before they can be craned onto the roof. Not a big deal i hear you say, well in some ways not but in other ways yes. (Lets go back to the Delivery) Day the Trusses were due to arrive, i got a phone call around 9ish asking "Do you have a crane on site" No was my obvious reply. Truss guy said, because your trusses are so big (10 metere) They will only fit on a 40ft Lorry and we have nothing to take them off the Lorry (I'll add they were paid for delivery) So i had to cancel my roofer and the crane i was getting to lift the things onto the roof and spend a week (as it was over the builders holidays) trying to arrange a tele-handler or something to lift the trusses off the Lorry for the truss company. All was eventually arranged and after first getting the house measured for trusses in January, they finally arrived on site in July! (Noting has happened on site since March due to the delay) For some unknown reason the 40ft couldn't reverse down our drive (as the slate lorry had) so they tried to off-load the trusses at the road, spent 2 hours, attempted to put them into a neighboring farmers field and eventually gave up and left 30 trusses at the entrance to our site, blocking any other deliveries (all other deliveries had to be taken down the driveway with forklift. As they had chosen to basically abandon the trusses they were not being kept together by the ties so a bit of a balls up. Fast forward again and the roofer wants to fit the guides, size is wrong as because they trusses are all over the place they cannot be easily trimmed on the ground. As the corbel block is already in place, they cannot be put in place and trimmed on the roof (This was the reason we spent so many weeks trying to make the truss people understand why we needed to reduce the overhang. So Joiner goes nuts saying he is going to have to man handle the trusses and cut them one by one before the crane arrives, and truss company should be offering some form of discount/good will towards his labour which is required because of their mistake. Truss company response it "Nothing we can do about it" During a number of phone calls they were not exactly decent to deal with, they tried to tell me that the house was out of square (which is why the trusses had to be bigger) even though 2 other joiners have measured the house and said its exactly square. There answer was "Tell the Crane man to lift each truss and have them trimmed while on the crane" I said thats grand but who will pay for the extra time for the crane and joiner, they said "Thats not our problem the trusses are made to specification" My response, no they are too big for the house, they do not fit. Then said he would phone back and never bothered. I got talking to my other rep who said the truss dept are standing over them and they are refusing to do anything. I asked for someone to come out and check the measurements, they refused. At this point I said then come out take the trusses back and give me my money back. Again they refused said the trusses were made correctly and they had no reason to take them back. I know to some this may seem like a trivial tale, but the point of the matter is. I paid over £6000 for trusses, including delivery. Then i had to pay more money to get a machine there to "help" them deliver the trusses and then when there is a small issue (that was entirely their mistake) that could have been rectified by saying fair enough we'll give you £100 credit on your account to cover the labour (even if that didn't cover it all) It shows the level of contempt they have for self-builders. Had i been a big developer there would have been guys on site checking things out and discounts galore to smooth things over. On a number of occasions i asked to speak with a manager and was told the Branch Manager was on holidays and the truss manager wasn't available. I'm going to try and find email addresses for them as i want to make sure they were aware of the decisions made. So a cautionary tale to all you Self-builder in Ireland. Avoid Murdocks building Merchants for your trusses!

So anyone who has read this thread all the way through will see i was struggling with my Truss manufacturer. They pulled the finger out and finally got around to sorting the measurements and getting them delivered (in a manner of speaking) But alas when my roofer tried to put up guide trusses for the house we discovered that the months of back and forth about in-correct measurements, over hang and corbel detail went in one ear and out the other. Trusses were delivered to site to big. As we are not going with facia/sofits etc we are having a corbel block which is already in place we needed the trusses to finish up inside the cavity. As shown in the drawing (done by the Truss company) Unfortunately as the Guy who measured up our house did so incorrectly twice with a laser tape (God knows how), he also sent a design that had the wall plate on the external block! He also made a small but meaningful mistake on our first quote. Pricing 3 Double trusses at 1.93 instead of 193.00 which made them look like a much better deal! They have come out 30mm to long at the Joist and with 20mm extra overhang (Garage Trusses have 100mm extra overhang). So they all need to be trimmed before they can be craned onto the roof. Not a big deal i hear you say, well in some ways not but in other ways yes. (Lets go back to the Delivery) Day the Trusses were due to arrive, i got a phone call around 9ish asking "Do you have a crane on site" No was my obvious reply. Truss guy said, because your trusses are so big (10 metere) They will only fit on a 40ft Lorry and we have nothing to take them off the Lorry (I'll add they were paid for delivery) So i had to cancel my roofer and the crane i was getting to lift the things onto the roof and spend a week (as it was over the builders holidays) trying to arrange a tele-handler or something to lift the trusses off the Lorry for the truss company. All was eventually arranged and after first getting the house measured for trusses in January, they finally arrived on site in July! (Noting has happened on site since March due to the delay) For some unknown reason the 40ft couldn't reverse down our drive (as the slate lorry had) so they tried to off-load the trusses at the road, spent 2 hours, attempted to put them into a neighboring farmers field and eventually gave up and left 30 trusses at the entrance to our site, blocking any other deliveries (all other deliveries had to be taken down the driveway with forklift. As they had chosen to basically abandon the trusses they were not being kept together by the ties so a bit of a balls up. Fast forward again and the roofer wants to fit the guides, size is wrong as because they trusses are all over the place they cannot be easily trimmed on the ground. As the corbel block is already in place, they cannot be put in place and trimmed on the roof (This was the reason we spent so many weeks trying to make the truss people understand why we needed to reduce the overhang. So Joiner goes nuts saying he is going to have to man handle the trusses and cut them one by one before the crane arrives, and truss company should be offering some form of discount/good will towards his labour which is required because of their mistake. Truss company response it "Nothing we can do about it" During a number of phone calls they were not exactly decent to deal with, they tried to tell me that the house was out of square (which is why the trusses had to be bigger) even though 2 other joiners have measured the house and said its exactly square. There answer was "Tell the Crane man to lift each truss and have them trimmed while on the crane" I said thats grand but who will pay for the extra time for the crane and joiner, they said "Thats not our problem the trusses are made to specification" My response, no they are too big for the house, they do not fit. Then said he would phone back and never bothered. I got talking to my other rep who said the truss dept are standing over them and they are refusing to do anything. I asked for someone to come out and check the measurements, they refused. At this point I said then come out take the trusses back and give me my money back. Again they refused said the trusses were made correctly and they had no reason to take them back. I know to some this may seem like a trivial tale, but the point of the matter is. I paid over £6000 for trusses, including delivery. Then i had to pay more money to get a machine there to "help" them deliver the trusses and then when there is a small issue (that was entirely their mistake) that could have been rectified by saying fair enough we'll give you £100 credit on your account to cover the labour (even if that didn't cover it all) It shows the level of contempt they have for self-builders. Had i been a big developer there would have been guys on site checking things out and discounts galore to smooth things over. On a number of occasions i asked to speak with a manager and was told the Branch Manager was on holidays and the truss manager wasn't available. I'm going to try and find email addresses for them as i want to make sure they were aware of the decisions made. So a cautionary tale to all you Self-builder in Ireland. Avoid Murdocks building Merchants for your trusses!

My chimney above the roof will be 550 x 550 and the 200mm liner is central to this. There is vermiculite filled all around the flue and the chimney breast itself. and i have seen it, fully filled, so happy enough with that. The Chimney itself was supposed to be central to the ridge but Building control were not satisfied with the design Which included 8 Steels to bring the chimney across at the Joist line. so we are bringing it up off set from the ridge. The Chimney will be 900mm high above the slates, with the cap and pot on top. Shouldn't be any issues with the draw as we have a fairly hefty breeze coming down of the mountain almost all year. My parents house is just in front of ours and there has never been any issues with the flue. We have had both open fire and 2 different stoves in the last 27 years, and no problems.

I doubt all my windows will be at the same angle

I feel like doing the same but i wouldn't be allowed to live in the house if that happened. Then id have to live in the garage, and it would NEED a stove!

Not twin wall, They were talking about dropping a flexi liner. Is there much of a performance impact? Is there going to be a return on investment on it?

Have spoken to a few stove people are they are talking around £600 for the flue liner. I could get a stove for less than that. Although not a room sealed one. But it seems like a lot of money for something i already have (even if its a bit bigger)

I haven't measured it to be honest, but it looks around 8 inches maybe.

You might even sell the digger for a boat!

Hi Guys, Just looking at our Chimney/Stove situation and i have been given some crazy prices for Flue lining. Is the lining really necessary? We have a block built chimney, a clay flue, with fire cement and chimney fill between the flue and chimney breast. Is there really a need to put another liner down through this? Cheers Damian

no shortage of holidays round lurgan these days. Hope you are behaving yourself!

We are sturggling to get our 2 looked after for 1 night. But we've done it. Heading away for a night in 2 weeks, first one in 2.5 years!! 2 under 2 they said, no bother they said!

Hi Michael, Glad to see you back in the saddle. I've had a bit of a forced break over the last few months (Mis measured trusses, Lost our builder etc), but the site is buzzing with activity now today. Your house is looking great. The Garage is sharp. Did you deal with David at sun renewables? Having some issues with them now minus David. D

Yeah I had a great chat with him and he seemed to know his stuff. Pity the current crew are running the show. Didn't seem to know what was happening and shocking for returning calls.

He is very ill so I think he has retired. He was working from home in February when I spoke to him so must have taken a turn for the worst.

For the next few months it makes sense, when the FIT goes down again it will be border line. So yes for the time being

F**kin Ragin here, Just off the phone with Sun Renewables (Took 3 weeks to get them to pull the finger out and call back) I was dealing with David, but he is no longer there. He gave me a quote and all the info back in Feb, but was looking to place an order and they are after doing a new quote. So i was looking the in-roof system and was quoted £5200 in Feb, but they are now saying in-roof system would be £6500 and are saying David is no longer there so they have no idea how he came up with that price. Standard 4kw System (On-roof) is £4800, and he was working off a premium of around £500. So i'm looking to see has anyone else got an in-roof system in the north, who from and how much? Really pissed off with the service from Sun Renewables obviously David was the one who gave the place a good name. Any suggestions. At the minute i'm wondering if just ordering an extra 500 slates and going on-roof is the way to go.

True Dat, someone should lobby NIE

Story goes that most of them are just empty. Hopefully they do start a pretty serious inspection regime and punish the fraudsters but i doubt it.