Jude1234 Posted April 13, 2018 Share Posted April 13, 2018 Our MC is just to order the glazing for our build. WE are going with powder coated timber framed Rationel windows with clear lacquer on the inside. Before they order they have been told to make us aware of this: “ Please note that all Rationel products are manufactured using finger jointed timber. When finishing the timber with clear lacquer, the timber sections are both laminated and finger jointed with the “zig-zag” finger joint line only visible on the side of the frame section which will be concealed during installation. Please note; there will be still be visible internal lamination lines. Please ensure your customers’ expectations are managed regarding this during the sales negotiation process, as this is not a product defect and we cannot accept claims for such cases”. This will take the form of a fine line running across the timber section which you would need to look at closely to see. They have obviously had complaints about it in the past and so now issue this request. Please let me know if this concerns you. Has anyone got these frames, has it been an issue? Obviously it is just aesthetics but it would be good to know if it is obvious. I have asked for a picture but none has appeared yet. Link to comment Share on other sites More sharing options...
lizzie Posted April 13, 2018 Share Posted April 13, 2018 We had a small sample window to look at when we were researching windows. It was visible to me, not offensive but you knew it was there. Have you got a local showroom you can go and visit? 1 Link to comment Share on other sites More sharing options...
ProDave Posted April 13, 2018 Share Posted April 13, 2018 Interesting. When we ordered ours a few years ago the only options were painted inside. 1 Link to comment Share on other sites More sharing options...
PeterW Posted April 13, 2018 Share Posted April 13, 2018 4 hours ago, Jude1234 said: Our MC is just to order the glazing for our build. WE are going with powder coated timber framed Rationel windows with clear lacquer on the inside. Before they order they have been told to make us aware of this: “ Please note that all Rationel products are manufactured using finger jointed timber. When finishing the timber with clear lacquer, the timber sections are both laminated and finger jointed with the “zig-zag” finger joint line only visible on the side of the frame section which will be concealed during installation. Please note; there will be still be visible internal lamination lines. Please ensure your customers’ expectations are managed regarding this during the sales negotiation process, as this is not a product defect and we cannot accept claims for such cases”. This will take the form of a fine line running across the timber section which you would need to look at closely to see. They have obviously had complaints about it in the past and so now issue this request. Please let me know if this concerns you. Has anyone got these frames, has it been an issue? Obviously it is just aesthetics but it would be good to know if it is obvious. I have asked for a picture but none has appeared yet. This is what they are talking about. https://goo.gl/images/BF2tey 1 Link to comment Share on other sites More sharing options...
Jude1234 Posted April 14, 2018 Author Share Posted April 14, 2018 9 hours ago, PeterW said: This is what they are talking about. https://goo.gl/images/BF2tey Thanks for sending the photo @PeterW really appreciate it. As you say @lizzie not offensive so I think we will go with it Link to comment Share on other sites More sharing options...
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