Heatmeiser Neohub offline?

[Andehh]

Woke up this morning to no heating on, and found myself unable to connect to the heatmiser app. Clicking in our 'home' just brought up a screen asking me to pair a Neohub.

 

Tried every combination of power off, resetting network, router etc but nothing works.

 

The Neohub has the power light green, link light green... But status light.

 

Even trying to re-pair the Neohub to my phone fails to connect after waiting the 2 minutes.

 

Anyone had this before? Could the Neohub have died?

[ProDave]

A well written description of why I would never have "smart" heating controls.  My hard wired  programmer and thermostats never go off line.

[Kelvin]

50 minutes ago, ProDave said:

A well written description of why I would never have "smart" heating controls.  My hard wired  programmer and thermostats never go off line.

You don’t need the Heatmiser Neohub to control the system though. It’s an add on to give you remote access and ‘easier’ control. Mine is still in the box somewhere. 

[Andehh]

Well that's good to know Kelvin! Having always relied on the mobile app, I had assumed the schedules would have been halted as well.

 

As I set the schedules on my mobile, into the NeoHub....are these stored in the Neohub (as I assumed) or are they stored locally in the individual thermostats?

 

[We also had an unrelated (i think) error messages on the ASHP this morning (E912...flow issue, which I need to look into separately) which stopped the ASHP which Id forgotten about! ]

Edited December 27, 2024 by Andehh

[Kelvin]

It should apply the profile you’ve set up to the thermostat. Easy enough to check just be going to the Neostat. 

[Andehh]

Ah, that removes the drama from the situation a bit!! Thanks