Meabh Posted August 27 Share Posted August 27 Hi - I've got a 4mX2.3m 3G Internorm sldier that was installed about 9 months ago in our new ICF self build. One of my contractors just pointed out that I have horizontal lines across the top half of the window which give you a fuzzy optical illusion. I've cleaned up the window and he is right. It's impossible to get a photo but it's like horizontal bands of fuzzy glass. It seems to be the inner pane - up close I can now see - it looks like a perfect straight horizontal lines in the glass. Any idea what could be causing it? Or how to get a picture so I can show the installer? Thanks Link to comment Share on other sites More sharing options...
ProDave Posted August 27 Share Posted August 27 I have just completed a multi year battle with a window supplier for a faulty pane. Just like you, their initial response was "send a photo" and like you although it was plain to see with the naked eye I could not get it on a photo. They would not budge on the photo requirement. Ieft it just over a year and contacted the supplier again, but not wanting to enter the same silly send a photo lark, I said I have a window pane that I think might need replacing can you send someone to advise. I carefully did not say which window and what i thought was wrong. No doubt thinking they were going to get a sale, they sent someone. As soon as he saw it he said "you want that replacing because of the fogging between the panes." I then wrote to the supplier telling them one of their surveyers had pointe out the problem and seen for himself what the problem was I expect a replacement glass unit under warranty. It was fitted last week. 3 Link to comment Share on other sites More sharing options...
Onoff Posted August 27 Share Posted August 27 "Roller wave" possible. Caused when it's floated. Link to comment Share on other sites More sharing options...
Eric Posted August 27 Share Posted August 27 Good luck trying to get Internorm to do anything about it or any other problems you encounter. Link to comment Share on other sites More sharing options...
Meabh Posted August 27 Author Share Posted August 27 1 hour ago, Onoff said: "Roller wave" possible. Caused when it's floated. Googled - don't think it's roller wave. It's more like 2 sharp lines have been cut with a stanley knife (horizontally) and the area between them is fuzzy Link to comment Share on other sites More sharing options...
Meabh Posted August 27 Author Share Posted August 27 8 minutes ago, Eric said: Good luck trying to get Internorm to do anything about it or any other problems you encounter. I have had one "it's within tolerance" when I had a load of beads inside one of the panes.....outside tolerance appears to be if it was full to the top... Link to comment Share on other sites More sharing options...
Declan52 Posted August 27 Share Posted August 27 If they won't replace the window due to the lines on them, they will if the seals go and they are under warranty. 2 Link to comment Share on other sites More sharing options...
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