CCTV not working after internet provider change

[Pocster]

Are you certain nvr is connecting to your new hub ? . Because the hub says no ; yet nvr screen has a valid ip ( supposedly ) but isn’t !

Reboot nvr - make sure it connects to your new WiFi .

[-rick-]

Just catching up with this, might have missed something:

1. The QR code shown in an earlier screenshot will give access to your device once you get it working. Suggest you delete or obscure it.

2. Have you done anything to verify the technomate bridges are working?

3. The NVR doesn't have wifi, so I presume you have it plugged into the technomate. Any chance you could try a direct cable to your router temporarily?

4. If not, can you unplug the NVR from the technomate and plug in another device to test the connection? Laptop maybe?

5. Is there a control interface for the technomates? Can you access them?

6. Is there a technomate plugged in via ethernet to your router or were they previously connected over wifi? If wifi, have you updated their config?

Edited December 9, 2024 by -rick-
adding detail

[Alan Ambrose]

The fast way is to find a nerdy but practical teenager who knows how to use ping, netstat, arp etc and the basics of router UIs and how DHCP works.

[Dan1983]

Sorry update on this guys!

Finally got hold of the original installer and they came out yesterday.

Does seem like part of my NVR is fried

Not enough voltage to the camera ports I think.

They called Serage and they logged in to the NVR remotely and diagnosed so awaiting outcome

All the Serage stuff has a 3 year warranty so see what happens!