Michael12 Posted September 30, 2023 Share Posted September 30, 2023 Hello, my name is Michael, this is my first posting on here and I hope someone out there can help me. My problem is a flat roof I had installed about 6 years ago over my daughters bedroom and bathroom (single storey). I had to call a roofing company to quote on another project that involved a flat roof. The man that came to quote told me that the flat roof over my daughters bedroom/bathroom had de-lamented and I should get it looked at. So i called the company that installed the flat roof and they came and took a look and said to me is it leaking? I said no but its de-laminated. They said what is does de-laminated mean, as they had never heard of that term. They inspected the roof and said there’s nothing wrong with it. I said the plywood/insulation is moving in places, and showed them by pushing it up and down. They said that’s my fault for walking on it. Also, you can see the screw heads popping up from under the membrane and parts of the membrane are bulging out. They said that’s normal and are refusing to fix it. I have attached some pictures. Any help/advice would be much appreciated. Many thanks Link to comment Share on other sites More sharing options...
joe90 Posted September 30, 2023 Share Posted September 30, 2023 Walking on it should not do any damage, if it does it was not built properly. Link to comment Share on other sites More sharing options...
Kelvin Posted September 30, 2023 Share Posted September 30, 2023 Which specific product is it.? How do they fit it without walking on it? The guys that fitted ours made a big point that you can walk on it as I’d covered up to allow us access to the other roof. I was more worried about something sharp being dropped onto it. They’re taking piss frankly. They might never have heard the term delaminate before but they can tell if the glue has failed and the membrane has detached from the deck. Was there any warranty provision for it? It’s concerning that the plywood is moving do you have more information about that? Link to comment Share on other sites More sharing options...
saveasteading Posted September 30, 2023 Share Posted September 30, 2023 55 minutes ago, Kelvin said: They’re taking piss frankly Usual routine. Deny, then blame you, then next they will deny responsibility through time or bad luck. Then hide. Perhaps genuinely ignorant. More likely incompetent and immoral. Do you know what product it is? Perhaps the supplier can help to maintain their name. Link to comment Share on other sites More sharing options...
Michael12 Posted September 30, 2023 Author Share Posted September 30, 2023 Hi Kelvin Many thanks for replying. As far as I know the insulation is 150mm celotex. They said it's then held in place with metal discs and the membrane put on top. I said it feels like it's plywood on top. They then changed their story and said its a thin layer of plywood on top. They told me at the time of installation that I had a 10 year warranty but when they inspected it the other day its only a 5 year warranty now. And typically my luck I can't find the paperwork. Link to comment Share on other sites More sharing options...
Michael12 Posted September 30, 2023 Author Share Posted September 30, 2023 1 minute ago, saveasteading said: Usual routine. Deny, then blame you, then next they will deny responsibility through time or bad luck. Then hide. Perhaps genuinely ignorant. More likely incompetent and immoral. Do you know what product it is? Perhaps the supplier can help to maintain their name. I think they said it was 150mm celotex Link to comment Share on other sites More sharing options...
Kelvin Posted September 30, 2023 Share Posted September 30, 2023 If they have a website check that to see of mentions any warranty terms. Do you know what the rubber roof membrane is? If so, go to the manufacturer’s website as they’ll have a recommended roof build up. Link to comment Share on other sites More sharing options...
Michael12 Posted September 30, 2023 Author Share Posted September 30, 2023 15 minutes ago, Kelvin said: If they have a website check that to see of mentions any warranty terms. Do you know what the rubber roof membrane is? If so, go to the manufacturer’s website as they’ll have a recommended roof build up. Link to comment Share on other sites More sharing options...
Michael12 Posted September 30, 2023 Author Share Posted September 30, 2023 Many thanks will do. Link to comment Share on other sites More sharing options...
Tetrarch Posted September 30, 2023 Share Posted September 30, 2023 It sounds like you have lucked out on two roofing companies. Delaminated is absolute nonense. Unforfunately, many traditional flat roofers are absolutely committed to felt and/or GRP. This guy has not even recognised that this is an EPDM (rubber) roof. So much for roofer #2 As for installer #1. It's really difficult to tell. Though recommended, you can loose-lay EPDM. The belt-and-braces approach is to glue down the EPDM. If they did put a "thin" layer of ply over it then walking on it probably isnt recommended. That said, as long as the EPDM isn't actually perforated, then you really shouldn't have any real worries I would try and get a third roofer involved, preferably one who actually knows something about EPDM. They'll give you a quote for your new job and hopefully an opinion about your previous Regards Tet Link to comment Share on other sites More sharing options...
Michael12 Posted October 1, 2023 Author Share Posted October 1, 2023 Thanks for replying Link to comment Share on other sites More sharing options...
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