Bodge job

[Lukej]

Hi, maybe a simple question but I'm not sure who to ask.
We had work done on area of the roof and now we noticed that things were not done as they should have.

Should we ask the same team who has done the work to correct it or pay someone else to avoid further issues with more things going wrong?

It is worth adding that we have a situation where the company thinks they know what they are doing but the reality is contrary and we are worried that when they come back to sort out / correct few things they'll just mess up something else.

Thanks

[MikeSharp01]

It is a common enough conundrum and I am sorry you have it. Perhaps you could tell us a little more. What was it that you think was done incorrectly and how do you know it was done incorrectly IE are there any obvious consequences? How did you pay for the work cash, bank transfer or credit card? Each of this carries a little more information and in the case of the credit card some protection.

 

 

[Jilly]

I know that feeling. It depends on your capacity for stress, the amounts involved and your financial situation. If it's not a very big deal, I've tended to just sort things out and have no further dealings with the company. 

 

If it is really bad or there are other indirect implications in their work, you might want to go the legal route, but it's not for the faint hearted. 

 

Can you post pictures and explain the problem? There are very experienced people on here who would guide you to the best course of action. I've learnt about housebuilding in a back to front way, by looking at stuff and thinking 'That doesn't look right', and then gone off to research on here to confirm or allay my fears. 

Edited December 18, 2022 by Jilly

[Temp]

If you want the original company to pay to fix it you may have to give them "opportunity to rectify". Otherwise if it went to court they could claim they offered to fix it but you didn't let them. You might have to prove they didn't have the expertise using expert witnesses.

 

If its not a huge amount of money I would get another company in. However this time have them explain to you (ideally in writing) what the work involves so you can check it meets your expectations before they start.

[Lukej]

Thanks for all replies.

 

The project involved replacing soffits and fascias. The company replaced the old wood stuff with pvc. For all we knew they have done the job well. However, it became apparent that the way the fascia boards were mounted was too high which kicked up the pitch of tiles in the last row. The company also "installed" eaves trays but they never fixed them properly, nevermind making sure they overlapped by 150mm. 

All these was discovered when we started getting rain in the soffits and water dripping on a bedroom window! When it happened first time, the company came back and "fixed" the issue (looking retrospectively and with a bit more knowledge, I think they basically did nothing to even try to understand what the problem was).

The problem reappeared the following year, so w decided to hire a roofer to have a look and he confirmed the fascia boards were installed too high which would cause the water to drip down back to soffits.

 

Now, the company wants to sort it out for us. But my question is, is it going to be an easy job to either cut down existing pvc fascia board or will it need to be taken down.

Perhaps we should get in someone more professional who can sort it once and for all.