Broadband

[Ktelobb]

Hi, does anyone know how we get a new landline into our new build home. I keep getting conflicting advice. We have demolished an existing house and replaced with a new dwelling. We rang BT, they said we have to contact our broadband provider, the provider said we need a landline into the property first, BT said that only Open Reach can do this, Open Reach said they don’t deal with the public, and there we are back to square one. Anyone help? Thanks 

[markc]

2 minutes ago, Ktelobb said:

Hi, does anyone know how we get a new landline into our new build home. I keep getting conflicting advice. We have demolished an existing house and replaced with a new dwelling. We rang BT, they said we have to contact our broadband provider, the provider said we need a landline into the property first, BT said that only Open Reach can do this, Open Reach said they don’t deal with the public, and there we are back to square one. Anyone help? Thanks 

You speak to BT, if they mention broadband provider say you don’t have one because you don’t have a phone line.

they then arrange with openreach 

[Ktelobb]

Thanks BT said we need a provider and they arrange the line?? 

[markc]

5 minutes ago, Ktelobb said:

Thanks BT said we need a provider and they arrange the line?? 

But you need a phone line first, did you ask for a phone line or a broadband line? 

[Ktelobb]

Phone line 

[ProDave]

Contract with BT as your PROVIDER and request a NEW line which is usually a fixed charge of about £65.  THEY will then arrange with Open reach to connect the new line.

 

Once connected switch provider if you want to.