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Ponding Is This Acceptable

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I've had two flat roofs on my dormer totally stripped, re-boarded and covered with Cromar grp, its only been done a week and there's already standing water. There is a fall on both roof's but they have a dip near the edge, I've pulled the roofing company about it and there response was simply "its a flat roof what do you expect" surely this can't be right.

 

Any advice would be most welcome.

Thanks

20210620_103512.jpg

Unfortunately 

It is quite normal 

Not much consolation I'm sure but I have worse than this on a newly laid PVC roof:

Similar kind of response from the roofing contractor. He did acknowledge that there is a step up to the outlet and that significant work would be needed to rectify. I just wish it was pointed out to me before as I would have corrected it. I've put it down to experience.

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