Carrerahill Posted May 20, 2020 Share Posted May 20, 2020 We have a 22mm engineered hardwax oil oak flooring product on the ground floor, it was put in about 3 years ago and is now needs some isolated light repairs where grit or furniture has left little marks. The flooring has a saw finish which was originally chosen to limit the visibility of marks and I think that has worked well. I emailed the manufacturer to ask for help and advice on how to restore these bits, I was told to buy their cleaning are kit (I already use that) so I went on to ask which finish was on the floor, I know it is not gloss but I am unsure if it is satin, satin matt, matt, semi-matt. They email me back and suggest I speak to my supplier, they are closed due to Corona, why the hell won't he just say what I need. They even sell the damn stuff on their site so this behaviour is verging on simply being difficult for the sake of being difficult. Anyone good with hardwax oil finishes and floor repairs? Link to comment Share on other sites More sharing options...
ProDave Posted May 20, 2020 Share Posted May 20, 2020 Could it be that the manufacturer does not know exactly which of their many products with different finishes that you have? Which is why they suggest you talk to the supplier who should have a record of exactly what you bought? Link to comment Share on other sites More sharing options...
Carrerahill Posted May 20, 2020 Author Share Posted May 20, 2020 40 minutes ago, ProDave said: Could it be that the manufacturer does not know exactly which of their many products with different finishes that you have? Which is why they suggest you talk to the supplier who should have a record of exactly what you bought? I don't think so, we ordered an off the shelf product, if that was the case then I'd have hoped he would have explained this rather than just appearing difficult. I can buy from eBay Osmo or Fiddes tins as small as 250ml, tempted to get what I think it is and have a go, that way I am only spending £15 rather than potentially £100 or so on the wrong oil. 1 Link to comment Share on other sites More sharing options...
Temp Posted May 20, 2020 Share Posted May 20, 2020 Even smaller and cheaper samples from.. https://www.wood-finishes-direct.com/product/osmo-polyx-oil Tiny 5ml samples for £1.09 1 Link to comment Share on other sites More sharing options...
Temp Posted May 20, 2020 Share Posted May 20, 2020 Forgot to say that the prices on that web site for full tins have been good in the past. Had a few different things from them. Link to comment Share on other sites More sharing options...
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