Balustrade channel damage

[BotusBuild]

I know I'm a perfectionist and like many self builders have an OCD gene, but for the love of all that you hold dear, why do suppliers insist on sending easily damaged goods (aluminium balustrade channel in this case) the length if the country, to be handled multiple times from one truck to another to the final long wheel based van, wrapped in no more than a single ply corrugated box?

 

Now my second set has arrived, damaged again, after I sent photos of the damage and politely suggested they wrap the ends with a bit more protection. This time the face of one piece has also been badly scratched.

 

I wouldn't mind if it was going to be hidden behind something else, but the whole channel will be visible.

 

Then I find out they stop work at 2pm (WTF?!!!!!) on a Friday.

 

Let's see what Monday brings when I talk to them less calmly than last time. 

[Russell griffiths]

I ordered a couple of high end easily damaged things for the house and found out that the company had gone back to employing its own delivery driver in there own van, they said it was far cheaper than all the damaged stuff from couriers. 
I think more companies should be looking at this.