BANG!!! There goes another Sunamp....(number 2 for me....)

[oranjeboom]

...well not quite a bang....more of an ooooooooooooooze of PCM!

 

 

So I've not been on here for a while....but it's the first thing I did when I discovered this today:

 

 

Luckily I placed the bugger on wheels so getting it out won't be that hard, but what a poor display for Sunamp. Appears many have gone down this leaky path. Actually, it's my 2nd unit to leak!! My first unit started leaking whilst it was standing waiting to be installed!! This unit has seen service from Oct 2020...under 6yrs!

 

Not sure whether it's overheated or it's come down to a pressure issue. I have expansion vessel, PRV and water softener fitted...

 

I'd decided via ebuild many years ago that the Sunamp was the way to go. I blame Jeremy and co for that!! Hopefully Sunamp will honour the warranty here also.

 

Do we have a death tally for Sunamps on here? I see Mr Harris also returned here due to his unit's death! 

 

[Russdl]

Oh Lord. 
 

All things being equal they should replace it sharpish but would you want a third one?

 

Ours is still doing what’s it’s meant to do without any dramas, long may that continue (well at least, may it continue until we are close to, but not beyond, warranty end). 
 

 

[Nickfromwales]

6 hours ago, oranjeboom said:

Do we have a death tally for Sunamps on here?

I'm into double-digits.....and the first number isn't a 1.

[Nickfromwales]

Sunamp. 
 

#onborrowedtime

[ashleyhyper]

Looks like I'm the next victim... 

Think I've found the problem, Not sure all that gunk is meant to be in there!! 😂

 

2 years old, Sunamp Thermino Heat Battery - 210E

 

Always like to give a company an opportunity to rectify before having a proper moan, so will contact them and see what they say. 

 

What details have people been using to get their broken ones sorted? 

[ashleyhyper]

Quick update on the above.. 

Sunamp have replied already and have said that an engineer will be in touch soon to arrange a visit. 

 

No complaints so far with how sunamp are handling the issue. Fingers crossed it gets sorted soon. 

[ashleyhyper]

Final update... 

It was sorted within a week.. the team were great they came round took the old unit and installed a new one in about an hour. 

 

Shame the unit failed but can't complain about sunamp resolving it so quickly.

 

[Russdl]

That’s great news, I hope I don’t have to make that call 🤞🏻

[oranjeboom]

Just to close the loop on my situation last year. Sunamp arranged for a local contracted engineer to come out to pull out the faulty unit. Same day, a new unit arrived and plumbed into my new ASHP arrangement. So satisfied with the service that I received and hopeful that the new unit behaves.

 

I also made the decision that the other (working unit) wasn't required in my setup any longer (just me and the daughter here now) so decided to sell this....it's listed here on BH, if anyone is interested. Seen very few cycles, so may be of interest to someone. Not sure if the warranty can be passed on though.