Smart meter / Octopus

[elite]

I've had an EV charger installed at the renovation, I am currently with Octopus so was looking to swtich to Octopus go, however they are not offering it as the smart meter is not communicating with them (I don't think it has ever successfully sent or received data) - the location has terrible mobile connectivity

 

I understand they have to try and make it work, but I was wondering if anyone has had experience with this? Seems a bit rubbish if I can't benefit from smart tarrifs just becase the DCC network coverage is crap

[JohnMo]

Just been through similar 

 

This is what you have to do and then they will fit a 4G smart meter instead.

 

You have to go through 3x smart meter appointments with octopus, no other suppliers attempts count.

 

So first sounds like you have done, now book another attempt, it's likely to fail. Then straight away book a third attempt and state you need a 4G meter installed.  This is then raised with DCC, they then approve. If the person you speak with doesn't understand the process, your installer will and may if you are lucky just install one anyway.

[Kelvin]

This was covered in the opening post of this thread by @JohnMo

 

 

[elite]

Perfect - thanks