New doors that don’t open or close properly.

[DownSouth]

Hoping someone has come across this before. 
 

We have Rationel aluclad doors installed by the TF erection team which look great but are stiff/almost impossible to open and close. The lock mechanism just doesn’t want to engage. In some we have to push from outside while someone is inside trying to lock - which is not ideal if we both want to be in the house!

 

Our installers say it’s probably down to the additional cladding weight. The cladders say not their fault, doors should still work despite the extra weight and the cladding isn’t pressing on the frames.
 

A spirit level shows the frame is bowed, but it did open when first installed. Now it’s almost impossible to shut and get the lock mechanism engaged. There’s no cladding on this one yet. We’ve tried adjusting it but how to deal with the frame issue is the question. Several doors have the issue of difficulty locking after opening them.

 

Any ideas what to do next? 

[Nickfromwales]

Yes, you call the installers back and tell them that the workmanship is shocking. Those frames should be arrow straight, zero excuses.

 

And don't keep forcing them open / closed. Shut them and leave alone, or you risk doing damage.

[Russell griffiths]

Stick a laser up that frame and it will show you the true extent of the shiteness that you have been left. 
call them back. 
there’s absolutely no way they can argue that’s ok.