February 29, 20242 yr Hi, I wanted a water softener as I am building in a hard water area. My plumber recommended an Aquabion instead. I took his advice but.... it's useless. Still loads of timescale and just as tenacious - not easily wipeable as he claimed. He has contacted the Aquabion rep and apparently passed on my details and I'm waiting for a reply. I'm a bit annoyed by his attitude. I payed £975 for him to supply and fit this homeopathic device that he recommended. Isn't it on him to remove it and give me a full refund? Or am I being unreasonable?
February 29, 20242 yr "All domestic customers have a 1 year satisfaction guarantee on their domestic units. If you are not satisfied, you can return the product within 365 days of your purchase for a full refund."
February 29, 20242 yr I wonder if the company could choose to define the plumber (a business-person) as 'not a domestic customer'...
February 29, 20242 yr 4 hours ago, Redbeard said: I wonder if the company could choose to define the plumber (a business-person) as 'not a domestic customer'... On the site, they promise the same guarantee for merchants and trades: If your customer is not satisfied you can return the product within 365 days of your purchase for a full refund. So it's up to the plumber to remove it and send it back 6 hours ago, buenobear said: Isn't it on him to remove it and give me a full refund? With the guarantee provided by the company, it seems it is on him. If the product genuinely doesn't do what you were told it would do, then I think you're completely within your rights to ask him to come and remove it and he can get his money back from the manufacturer. He's currently just fobbing you off.
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