Is my system working correctly?

[S2D2]

37 minutes ago, MrTWales said:

Thanks, good point about trying to contact the manufacturer. 

 

Not sure if they can really do much about these issues if the basic set up is OK? It's a shame as I intended to use the electric hobs in the summer, so with the diverter to the immersion heater we'd not use any gas in any good sunny spells.

 

I've taken note of the meter reading and I'll use the hob again at lunchtime so I'll see how it goes. 

They may be able to provide a firmware update if it's a known issue, or it could just be some fluke that you won't see again.

 

The induction hob isn't a major issue, it's still supplying the vast majority of the load from the inverter, it just gives a very small amount of "unexpected" import/export. 

[MrTWales]

It seems like I can't look for a firware update myself? I've Googled it and they talk about contacting the installer, but if I can't get a reply from them now even with some cash outstanding I'm not sure what response I will get in a year or two! 

 

I've just used the hob again, and a few other things in the kitchen, and the meter says 0.1k1 import so far today and the inverter says 0.2kw import so I guess that's a good thing. Maybe it was a quirk but I'll keep checking the meter.

[PhilT]

1 hour ago, MrTWales said:

It seems like I can't look for a firware update myself? I've Googled it and they talk about contacting the installer, but if I can't get a reply from them now even with some cash outstanding I'm not sure what response I will get in a year or two! 

try contacting the supplier they responded to my email quite quickly. https://luxpowertek.com/contact-us

also they sent me a user manual which includes a guide to using the phone and desktop app (section 2), I have attached it here

Typical Application Instruction（LXP 3-6k Hybrid）.pdf

[MrTWales]

Thanks, I've fired off an email now!

[MrTWales]

Just to update: you weren't wrong about Luxpower being quick. They asked for the SN and online details and have just emailed saying that they are updating now.

 

I did ask about the battery and recommended settings and they said "better to be keep discharge cut off soc 90% and storage 10% soc to long life your battery". Seems a bit of a crock to make a big deal of being able to use 100% really! I'll set the discharge to go to 4% or something, but increase it over the winter to 10%.

[MrTWales]

I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. 

[PhilT]

6 hours ago, MrTWales said:

I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. 

Our installer told me that they update firmware remotely when due, a bit like our BT Router which happens occasionally overnight

[MrTWales]

24 minutes ago, PhilT said:

Our installer told me that they update firmware remotely when due, a bit like our BT Router which happens occasionally overnight

That makes sense, but I get the impression that some installers won't do this. I'd hope that if there is a new update then they would update all installs for that hardware, but based on the fact that I can't get any response at the moment and when I asked Luxpower there was an update due it doesn't fill me with much confidence. However, I got a response from Luxpower in hours so it's not that much hassle to ask every year or so until software support would stop I guess.

[Thorfun]

8 hours ago, MrTWales said:

I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. 

you can see your current firmware version from the web browser:

 

[MrTWales]

Ah thanks, I missed that. Do you know if there is a way to find out if this is the latest version? I can't see anything online. 

[Thorfun]

26 minutes ago, MrTWales said:

Ah thanks, I missed that. Do you know if there is a way to find out if this is the latest version? I can't see anything online. 

No clue sorry!

[MrTWales]

lol fair enough. It's still useful though as I've noted it and if it ever changes then at least I'll know that the installer updated it.