S2D2 Posted February 8, 2023 Share Posted February 8, 2023 37 minutes ago, MrTWales said: Thanks, good point about trying to contact the manufacturer. Not sure if they can really do much about these issues if the basic set up is OK? It's a shame as I intended to use the electric hobs in the summer, so with the diverter to the immersion heater we'd not use any gas in any good sunny spells. I've taken note of the meter reading and I'll use the hob again at lunchtime so I'll see how it goes. They may be able to provide a firmware update if it's a known issue, or it could just be some fluke that you won't see again. The induction hob isn't a major issue, it's still supplying the vast majority of the load from the inverter, it just gives a very small amount of "unexpected" import/export. 1 Link to comment Share on other sites More sharing options...
MrTWales Posted February 8, 2023 Author Share Posted February 8, 2023 It seems like I can't look for a firware update myself? I've Googled it and they talk about contacting the installer, but if I can't get a reply from them now even with some cash outstanding I'm not sure what response I will get in a year or two! I've just used the hob again, and a few other things in the kitchen, and the meter says 0.1k1 import so far today and the inverter says 0.2kw import so I guess that's a good thing. Maybe it was a quirk but I'll keep checking the meter. Link to comment Share on other sites More sharing options...
PhilT Posted February 8, 2023 Share Posted February 8, 2023 1 hour ago, MrTWales said: It seems like I can't look for a firware update myself? I've Googled it and they talk about contacting the installer, but if I can't get a reply from them now even with some cash outstanding I'm not sure what response I will get in a year or two! try contacting the supplier they responded to my email quite quickly. https://luxpowertek.com/contact-us also they sent me a user manual which includes a guide to using the phone and desktop app (section 2), I have attached it here Typical Application Instruction（LXP 3-6k Hybrid）.pdf 1 Link to comment Share on other sites More sharing options...
MrTWales Posted February 8, 2023 Author Share Posted February 8, 2023 Thanks, I've fired off an email now! Link to comment Share on other sites More sharing options...
MrTWales Posted February 9, 2023 Author Share Posted February 9, 2023 Just to update: you weren't wrong about Luxpower being quick. They asked for the SN and online details and have just emailed saying that they are updating now. I did ask about the battery and recommended settings and they said "better to be keep discharge cut off soc 90% and storage 10% soc to long life your battery". Seems a bit of a crock to make a big deal of being able to use 100% really! I'll set the discharge to go to 4% or something, but increase it over the winter to 10%. 1 Link to comment Share on other sites More sharing options...
MrTWales Posted February 9, 2023 Author Share Posted February 9, 2023 I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. Link to comment Share on other sites More sharing options...
PhilT Posted February 9, 2023 Share Posted February 9, 2023 6 hours ago, MrTWales said: I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. Our installer told me that they update firmware remotely when due, a bit like our BT Router which happens occasionally overnight Link to comment Share on other sites More sharing options...
MrTWales Posted February 9, 2023 Author Share Posted February 9, 2023 24 minutes ago, PhilT said: Our installer told me that they update firmware remotely when due, a bit like our BT Router which happens occasionally overnight That makes sense, but I get the impression that some installers won't do this. I'd hope that if there is a new update then they would update all installs for that hardware, but based on the fact that I can't get any response at the moment and when I asked Luxpower there was an update due it doesn't fill me with much confidence. However, I got a response from Luxpower in hours so it's not that much hassle to ask every year or so until software support would stop I guess. Link to comment Share on other sites More sharing options...
Thorfun Posted February 9, 2023 Share Posted February 9, 2023 8 hours ago, MrTWales said: I will say, it's very odd to me that a user can't even see the firmware reference to see for themselves whether there may be an update. Maybe it's possible via the actual device but it's not anywhere in the app. you can see your current firmware version from the web browser: 1 Link to comment Share on other sites More sharing options...
MrTWales Posted February 9, 2023 Author Share Posted February 9, 2023 Ah thanks, I missed that. Do you know if there is a way to find out if this is the latest version? I can't see anything online. Link to comment Share on other sites More sharing options...
Thorfun Posted February 9, 2023 Share Posted February 9, 2023 26 minutes ago, MrTWales said: Ah thanks, I missed that. Do you know if there is a way to find out if this is the latest version? I can't see anything online. No clue sorry! 1 Link to comment Share on other sites More sharing options...
MrTWales Posted February 9, 2023 Author Share Posted February 9, 2023 lol fair enough. It's still useful though as I've noted it and if it ever changes then at least I'll know that the installer updated it. 1 Link to comment Share on other sites More sharing options...
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