Gigaclear rant

[shuff27]

About 3 months ago... Gigaclear cabled the road where my self build is nearing completion.  Great, I thought, an easy solution for a fast broadband connection.  The friendly crew (probably cos I let them use my site toilet) even asked me where they should install the POT (point of termination) box for easiest route to my preferred entry into the house.

 

Now... I tried & failed to sign up as a Gigaclear customer!  My address isn't on their online database, not much of a surprise as it's a new build, so I phoned their new customer team & explained the situation.  They firstly insisted my property doesn't exist so it couldn't have a POT.  So I emailed them a photo of the POT with a plan showing the house location.  They now acknowledge it exists but won't connect me as it's not on their installation plan.  When will it be added to their plan?  In 2024 when it next get updated...then they'll be happy to connect me!

 

So for now it'll be a 4G router with unlimited data plan as I refuse to pay for an antiquated copper wire phone line.

[markc]

Jobsworths!

Edited August 18, 2022 by markc

[MikeSharp01]

We have a similar problem - the fibre runs the other side of the road and comes up a pole opposite us and into our neighbours opposite. Our side of the road, 8m, is not destined to be fibred until next year. Bonkers. 

[Wil]

They are WILDY irritating to deal with both for install and any ongoing issues (and don't get me going on their value for existing customers vs new customer deals).

 

However the service once it is installed is pretty much excellent and well worth having. Overall worth the initial pain. I think.